Top 5 Ways to Care for Your LED Display and Increase its Longevity

  • Keep Ventilation in Mind

Make sure that your LED display is properly vented (whether that’s on the side, back, or front of the sign.) LEDs give off different levels of heat depending on the factory of origin when run for extended periods of time. So, it’s imperative that the air is able to freely move in and out of your sign in order to keep the components cooled and operating at the highest level. Review the factory manual or ask your Sign Specialist for model-specific guidance. Some LED vendors will actually try to nullify your warranty if you don’t properly vent their project. We are very familiar with the large range of products in the market, and this is why we quote the proper display to allow for proper ventilation in your unique situation.

 

  • LED Sign Content is Important

Limit the amount of pure white background you use. LED’s don’t just “die” one day and never turn back on again, like a normal light bulb, for example. LED’s are effective in outdoor displays because they shine bright enough to compete with the sunlight. That’s why you can’t just buy a regular old indoor TV and put it outside (aside from those also not being warrantied for outdoor use) and have it be effective. LED diodes degrade over time, and the rate of that is determined by the quality of the LED diodes. White is the color that requires the most output on LED displays, so if you limit those, you can extend the lifespan of your LED display.

 

  • Optimize the LED Sign’s Schedule

Through your sign’s control software, set the sign on a schedule, so that it’s running during high traffic hours, and maybe less so later into the night, for example. Running your display 24/7 is a surefire way to degrade the LED diodes the quickest. Organizations typically have an idea of when the majority of their “traffic” is coming throughout the day. Setting your sign to turn on at 7am and off at maybe 8pm will help you not only save money short term, but also extend the life of your sign. Careful scheduling like this can save you years of use on your sign.

 

  • Physical Maintenance

Clean the boards with regular dish detergent (a few drops per gallon of water) every 6 months. These displays are meant to stand up to extreme conditions, but it never hurts to help the situation a bit. Depending on the display, the more connection points you have in your LED display, the more potential “failure points” you have. The less debris and other contaminants you can keep off of and inside of your sign, the better. 

NOTE: Do not pressure wash your sign. It potentially pushes water past barriers and/or into connections that are otherwise protected from the elements.

 

  • Restart/Refresh the LED Sign’s Controller

Shut the sign down and reboot it once every few months. A lot of companies update their software throughout the year, and the best way to make sure you’re up to date is to power the sign down every once in a while. This way, you know you’re up to date on your software, so that won’t be an issue when troubleshooting in the future. 

NOTE: Do not restart or refresh your sign by manually cutting the power to the sign. Always follow the guidance in the manual provided by the factory.

If you have any more questions, please don’t hesitate to contact our team of sign experts!

Many areas require an independent laboratory listing be visible on electronic signs of any kind in order to provide a permit for installation. So, logically, it is often sought after. However, it can be extremely difficult to make sense of how an independent testing facility like UL, ETL, MET, or CSA, or others affect the way you should view the quality of any given product. The sign and display industry has made this particularly difficult since each company tries to make the case for their listing, or lack thereof, leaving you at a loss as to the truth of the matter. In this post, we’ll break down each of the top 3 listings to help separate the sales and marketing talk from the real truth of each. We’ll also include a few nuggets of info to help you decipher these options and verify them for yourself.

But first, it is important to understand just how these listings are given. Whether it is a single component, or a whole solution, like an LED church sign, for example, each manufacturer must pay the laboratory to submit their products to testing. The manufacturer works together with the laboratory to fix any issues causing the component or solution to fail any given test. Some laboratories also require regular visits to the manufacturer’s factory (usually 2-4 times per year) in order to verify that standards are being kept. These processes can be extremely costly, resulting in a higher-priced product in most cases.

#1 UL Listing (Underwriter Laboratories)

UL has been around the longest of the independent testing facilities and is widely recognized as a measure of quality and safety. For this reason, many sales companies and manufacturers alike tout UL as their quality standard.
However, claims do not always match up with the truth in these circumstances. The reason for this is that there are different types of UL Listings. You will often hear claims like UL Compliant, fulfills UL standards, or made with UL Listed components. These are red flags. Many factories use one or more components that are UL Listed, but leave the rest without any testing to cut costs while providing a quality statement.
The correct full listing of any given sign solution should read “UL Listed” with the trademarked UL Listed logo (see below).

Also, UL knows this is going on in many markets so they provide a free search tool where you can verify any company’s claims of being UL Listed. You can access that tool here: https://productiq.ulprospector.com/en/search

 

#2 ETL Listing (Edison Testing Laboratories)

The benefit of using ETL as the lab of choice for manufacturers is that they have a lower cost, and testing is generally a quicker process from start to finish, making it easier to innovate and change products while maintaining a quality listing. ETL is recognized by most of the same entities that accept UL Listing standards. The general rule is that ETL recognizes UL standards, but UL does not recognize ETL standards. Most experts in the signage industry, including outdoor LED signs, recognize both listings as acceptable. However, since ETL is lesser-known, many buyers feel it is substandard simply for the difference in brand recognition.

The ETL mark should be verified equivalent to the logo seen below.

Many claims are made for ETL compliant products etc , much like the UL claims outlined above. Thus, ETL has also provided a search tool to allow buyers the power of verification. You can access their database search tool, here: https://ramuk.intertekconnect.com/WebClients/ITS/DLP/products.nsf/$$Search?OpenForm

 

#3 MET Listing (Eurofins)

In the past, MET laboratories were a competitive alternative to UL and ETL due to lower cost and a focus on OSHA standards rather than varying from those standards to create new required verifications that are billed to the manufacturers using their mark. In recent years, MET has grown enough that they decided to adopt the same tactics as ETL and UL in this sense, now requiring manufacturers to verify, and re-verify components and solutions previously confirmed as a way to make more money. However, MET laboratories do still focus on the OSHA requirements as a tactic to further verify their standing as a solid testing choice. Today, MET is an alternative that is still somewhat less expensive than ETL and UL, so many manufacturers are adopting the MET mark as their preferred show of compliance with quality and safety standards. MET visits factories 2 times per year for verification compared to up to 4 times a year required for many UL listed factories, depending on their size.

Most permitting offices accept MET marks for permitting in signage, but it is always a good idea to verify first before purchasing a MET labeled product for your outdoor electronic sign project, just to be sure.

It is always a good idea to verify the MET listing logo seen below as well.

MET Laboratories certification directory can be searched for verification purposes here: http://corp.metlabs.com/metsafety/

 

#4 CSA (Canadian Standards Association) Group

Some people may not recognize the CSA mark, but it has indeed been a very reliable International Standards Development, Testing, Inspection, & Certification company based in Canada for over one hundred (100) years. Initially focused on building energy standards, they have branched into all fields including mental health and safety, and electronics including electronic signage such as LED signs and marquee displays as well.

In 1992 The United States Occupational Safety and Health Administration accredited CSA as a Nationally Recognized Testing Laboratory (NRTL). See notes below concerning the NRTL Listing process and background.

Manufacturers have claimed that CSA is much easier and more logical to work with because they have fewer fees and penalties. Reports are clear that CSA is more willing to allow for corrections to an issue prior to charging fees or penalties. This is at times seen as a weakness to the validity of the CSA mark. This is incorrect however, as such a perspective neglects to take into account that improvements still result from regular factory inspections. CSA proponents argue that this process is much better than draconian fees making, because it allows manufacturers to more freely expose issues and subsequently learn from them in much more effective fashion than perhaps they would have if they feared fees or other repercussions. 

The CSA mark should be verified equivalent to the logo seen below.

CSA Group’s Product Listing directory can be searched for verification purposes here: https://www.csagroup.org/testing-certification/product-listing/

For more information on CSA Electrical Product Standards see here: https://www.csagroup.org/standards/areas-of-focus/electrical/

A note on NRTL Listing (Nationally Recognized Testing Laboratory)

You might notice claims concerning NRTL Listings for quality and safety standards while doing product research. NRTL is a program started by OSHA, and MET was the first to adopt this mark. The goal was to standardize the testing standards provided by the US government. However, this left UL, ETL, MET and others to simply add on to the OSHA standards as a way to set themselves apart as going above and beyond national standards, primarily as a marketing tactic.

If you have any more questions, please don’t hesitate to contact our team of sign experts!

According to the Sign Research Foundation, (https://signresearch.org/research/) sign quality directly impacts an organization’s ability to attract people in many ways.

The Good News:

This is true whether the organization is a business looking to improve revenue, a school looking to increase community involvement, or a church with a newfound need to reach out to the community and drive attendance, or a municipality seeking to improve community outreach and emergency communications.

Fact #1:  76% of people said they have entered an organization they had never been to before because of the sign.

By considering more creative styles and electronic message centers, you can capitalize on this fact by making your sign more unique, and thus, more noticeable.

Fact #2: 75% of people say they have referred someone to an organization solely because of the sign.

Referrals are any organization’s most prized engagement. LED signs create a sense of uniqueness, reliability, and trustworthiness, making them the best possible marketing tool for assisting referrals.

 

Fact #3: 67% of people purchased a product or service because the sign caught their eye.

Most signs are “invisible” to the passer-by. This is because typical sign designs are so common, that audiences become desensitized to signs that in the past would have captured their attention. With LED Digital displays you can avoid this problem. Instead of a normal sign, that doesn’t change, LED signs with ever-changing and unique content will make you stand out…

 

Fact #4: 50% of people said that an old or poor sign deterred them from entering a business.

Signs are often considered a decoration, or ornament for a property. Of course, signs can serve this purpose, and do it well, but many underestimate the power of signs. Signs are one of the most important marketing tools for an organization. Be sure to regularly check your sign and upgrade when needed to avoid a decline in marketing effectiveness and loss of revenue.

 

Fact #5: 68% of people believe a sign reflects the quality of an organization’s product or service.

With this in mind, creative styles and designs, as well as dynamic LED message centers are great for building confidence in your organization’s brand. Be creative and don’t be afraid to stand out with your sign design. Chances are, you are more creative than you think.

 

Fact #6: 60% of organizations that updated their signage saw a 10% increase in revenue.

If your sign is old, damaged, faded, or failing in some way, keep this in mind. It is virtually guaranteed that upgrading your signage will increase your marketing plan’s effectiveness.

 

Fact #7: 85% of your audience/customers/parishioners are within a 5-mile radius of your location.

The people you seek to serve most, are all within your reach. However, if you do not stand out, because of an outdated sign your organization will suffer losses as a result. Keep your sign updated, uniquely designed, and implement LED signs when possible, to stand out, build trust, and meet your organization’s goals as a result.

 

Definition of Programmatic Advertising 

The use of Artificial Intelligence and machine learning to buy advertising in real-time, instead of going through human negotiations and pre-set prices. In the early days, the number of publishers grew quicker than the number of advertisers – meaning there were more websites available than people willing to advertise on them. This left publishers with an oversupply of ad space, and large quantities of unsold inventory. 

 

As a solution to this, ad networks were created. They were platforms that pooled unsold ad space from several publishers and made it available to advertisers at a discounted rate. The problem with this approach was targeting. 

If you chose to advertise on a large publisher’s website there was no way of knowing who saw your ads. Products aimed at an audience of, say, people over the age of 50 could just as well be shown to 25 year-olds. This brought on the birth of Real-Time Bidding (RTB) – the first real instance of programmatic advertising.

 

Programmatic Targeting 

The problem with this approach was targeting. There are a number of ways you can choose to target your ads with programmatic advertising, to achieve better accuracy and results. These are the most common strategies that advertisers use to target where their ads appear: 

o Contextual Targeting 

o Keyword Targeting 

o Data Targeting (Audience targeting) i.e. cookies 

o Geo-Targeting 

o Retargeting

 

Programmatic Continues to Grow 

Digital ad dollars as a percentage of ad spend are projected to more than double in a ten-year period. 

According to emarketer, Programmatic is going to account for 86.5% of all digital ad spend in the US in 2021. The primary growth in ad spend will be in  video, social media, mobile, and DOOH ads.

 

Programmatic Ad Spending Graph

 

Top Trends in the Programmatic AD 

AI in Programmatic Advertising: 

Programmatic advertising statistics show that in 2020 one of the top trends is automation–– AI and machine learning. It is expected that by 2021 digital ad spend will increase by 88% in the US. 

o Dynamic, data-driven, automated creative 

By maximizing contextual relevance, such as time of day, weather, traffic,  brands can manage contents to maximize media value. 

o Predictive Analytics & Audience Targeting: 

One of the primary benefits of AI in DOOH is unlocking of predictive analytics to allow agency and media to make better decisions 

o The use of Artificial Intelligence in programmatic advertising will continue to rise. This is because it provides the marketers with a deluge of data that enables them to target the right people at the right time, through the right channel, on the right device, and with the right message.

 

Digital Out of Home (DOOH) Combined with Mobile Location Data 

o Combined with mobile location data, DOOH is capable of redefining how advertisers/marketers can deal with the vital last mile between the store and home, or online and offline. A direct impact is guaranteed on the scale and speed of conversions while connecting advertising and buying. 

o Marketers that use DOOH for their programmatic advertising can combine location data with their ads. This allows them to write content that can be tailor-made. This content’s reach can be immense, as brands can display their DOOH ads in locations like train or bus stations or shopping malls. 

o Programmatic DOOH is a medium that is good-for-all. It will provide both experimental and performance marketing as it gets more accurate with first- and third-party information from companies. 

 

5G Network will Enhance all Forms of Programmatic Advertising. 

By 2030, the use of 5G tech is estimated to expand to 1.4 billion users. This means that programmatic advertising will have an ample audience to run sharper and more interactive ads without lags across mediums. 

The high bandwidth speed of 5G enhances THE ADTECH ecosystem, allowing websites and videos to process faster, enabling precision of ad placement and delivery through the right mediums with perfect timing and with lightning speed. 

 

Omnichannel or Integrated Programmatic Advertising is the Way to Go 

o 49% of agencies are using their ad technology for programmatic media buys. 

o According to New research by IPONWEB and ExchangeWire, 49% of the entire advertising fraternity is carrying out programmatic media buying with their technology. This is enabling the agencies to gain better performance across various vital media measurements and buying criteria. The research originates from a survey of 129 programmatic professionals. The research concluded that 58% of agencies in EMEA depend on their technology, while 56% used US agencies 

 

Personalization will Remain Paramount 

o Programmatic customization is increasing. This allows marketers to offer highly personalized and relevant messaging to a target group. In conjunction with AI predictive modeling, the programmatic ad technology can serve more specific messages at the right time and place.

 

Take advantage of the unique benefits of DOOH programmatic advertising by purchasing a top-of-the-line LED Sign today.

Having a sign, be it an LED church sign or a changeable letter sign, has many benefits and very few downsides. It will help you speak directly and effectively with your community, and it will also allow you to strengthen your relationship with your congregation. Some churches use their signs for events, group updates, advertising, and in some cases, like below, to deliver a message that will cause a few laughs. The ability to easily change the message on an LED sign allows you to maximize its use.

Here are some of the funniest church signs sayings from many churches across the country:

1.Respect your parents, they passed school without Google

2.Looking for “Mr. Right”? This is his house!

3.Social distancing does not apply to God. Draw near to Him.

4.The struggle is real but so is God.

5.Hipster Jesus loved you before you were cool.

6.Whoever’s praying 4 snow, pleez stop!

7.You can’t enter heaven unless Jesus enters you.

8.Bring your sin to the altar and drop it like it’s hot!

9.This heat wave is temporary. Be certain you won’t face an eternal one!

10.Walmart is not the only saving place

11.Our church is like fudge, sweet with a few nuts.

12.The best vitamin for a christian is B1

13.You are on heaven’s most wanted list.

14.Cars aren’t the only thing recalled by their maker.

15.Jesus is coming look busy.

16.God wants spiritual fruit not religious nuts.

17.Don’t let worries kill you. Let the church help.

18.Staying in bed shouting, oh god! Does not constitute going to church.

19.The best way to the top is on your knees.

20.Under the same management for 2,000 years!

21.God wants full custody, not just weekend visits.

22.Tweet others as you would like to be tweeted.

23.Honk if you love Jesus text while driving if you want to meet him.

24.He who farts in church sits in his own pew.

25.A 4 inch tongue can bring a 6 foot man to his knees.

26.Ch__ch– What’s missing.

27.You give God the credit. Now give God the cash.

28.Lord, help us to be people our dogs think we are.

29.6 feet apart today is better than 6 feet under tomorrow.

30.Services cancelled God making house calls.

31.Don’t give up, Moses was once a basket case.

32.God loves you whether you like it or not.

33.Prayer. The original wireless connection!

34.If God had a refrigerator your picture would be on it.

35.Exercise daily. Walk with the lord.

36.How do we make Holy Water? We boil the Hell out of it

37.I saw that.  -God

 

 

 

 

Full Video Interview:

Full Transcription Here:

Intro to Watchfire Signs with Chris McGary

Bob Norman, Guthman Signs:

Hi, everybody. Welcome back to Meet Our Partners, the series that we’re using to kind of get up close and personal with our vendors, our factory partners that we use all the time. The goal of this, obviously, to provide some more exposure from our factories, so you’d be able to talk directly to our customers when otherwise you might not be able to. So, today we’re doing Watchfire, one of our favorite companies out there that make awesome displays. This is Chris McGary from Watchfire, he’s been in the sign industry for over 15 years now, knows his stuff, so that’s why we invited him on. Hi, Chris.

Chris McGary, Watchfire Signs:

Hey, Bob. Thank you very much for having me. Truly enjoy working with Guthman Signs and yourself, and I’m a big believer and enthusiast in LED Signage and what it can do for the end-users.

Bob Norman, Guthman Signs:

Of course, yeah. So, I guess we could start off with the basics, dive right in. Who’s Watchfire? What makes Watchfire different?

Chris McGary, Watchfire Signs:

Okay. Well, Watchfire has an 87-year history, and it’s one of a lot of consistency, because basically when you really pare down our product and the service and our customer base, we’ve been doing the same thing for 87 years. You may say, “Well, how’s that possible if LED signs haven’t been around for 87 years?” Which is true, but we got our start selling animated sign products. It was called Chaser Technology. So you see old pictures of neon signs that had motion, or movie marquees with colored light bulbs that go in a pattern. That was the technology that we sold.

Even back then, we sold the product through the sales channel we still use today through our reseller partners’ sign companies. So, over the years, the product has changed its appearance from time and temp units to bold message centers, to red message centers, single color to full color indoor and outdoor displays now. It’s always been the same thing through the same resellers. I think a big part of that is, we understand that our reseller partner is our customer, not the end-user and how that impacts the sale and customer support in the end.

I got into signs in 2002 up in the Florida Panhandle. It was very small sign company and had a couple sales that were almost a hundred thousand dollars and I thought I’d died and went to heaven. They were Watchfire signs and they were red monochrome signs, to a restaurant, to a beach store.

What really got me excited besides the price tag was the fact that the end-users rave to me about how much it helped their business. And I thought, “You know what? This could be big.” So I proceeded to try to sell a few more signs and found out that Watchfire was not the most inexpensive brand out there. One of the hotel owners gave me a quote of my competitor and I called him up and the guy told me about all the great signs he had sold, wanted me to meet him in Orlando. I went down and met him and was amazed. These big, full-color signs. And I thought, “Hey, I can do this in my own backyard.” Without giving you all the detail, I went through several different brands and several different heartaches and ended up coming back to Watchfire and having a good experience.

So, I think when you talk about what Watchfire is, and what makes us different. There’s a lot of people you can buy LED signs from out there and they all have varying degrees of quality. Obviously, I’m biased. I think we’re the best, but there’s a lot of people out there that have some signs that look good, that are somewhat reliable, that have customer support. But most of the time when you do your examination and you really look under the hood, they’re lacking somewhere. If they have a good customer service, then maybe the warranty isn’t really what you’re looking for. Maybe the sign doesn’t last quite as long, maybe the diodes aren’t the top grade. I really feel like the best thing about Watchfire is when you buy a Watchfire sign, you’re really guaranteed success.

If we’ve got a problem with the sign, we take care of it. Our dealer Guthman Signs helps us do that. You’re our boots on the ground, but we take care of problems. We take care of them promptly. There’s people out there that have their warranties that are taken care of through insurance companies. Seven years, six years, whatever the term, being able to get a part is one thing. But if it takes you two weeks to get it or months to get it, you’re not going to be very happy. I mean, one thing that I learned about these LED signs, Bob, was the customers always underestimate how much they help their business. As a result of that, they underestimate the frustration they’re going to have if it’s hard to program, if the communication system goes down and it’s the middle of January and their signs saying Merry Christmas, it’s embarrassing. It doesn’t look good.

Bob Norman, Guthman Signs:

So now we know the history of Watchfire. That’s a lot of years. You learn a few things during those many years. Like you said, we got to look under the hood to see the differences and understand more. So, looks like you have something there for us to describe for us. Thank you.

Chris McGary, Watchfire Signs:

Yeah. So, in our factory, in Danville, Illinois, which is where we’ve been for over 85 years, we employ over 350 people. I think one of the things that really sets us apart is the fact that we conceive, develop, engineer, test, manufacture, market, and service our digital products all from one facility. So, if engineering is looking at developing brightness in a six millimeter SMD product, they can build the product, test the product, and revise the product all under one roof, under real conditions. We have a testing lab with accelerated failure testing that we can use, customer service.

If one of our customers has a module go out on a board and they see a problem, two or three signs are having the same problem, service can go to engineering, they can pull the batch number and look at the test results from those and troubleshoot and see if there is something that was missed. Hopefully, there wasn’t, but all that data and all the people all the way through the manufacturing product process and the service design engineering is all under one roof. Engineering is all in one section. So they have meetings, they’ve got their product development and everything is… There’s a lot of synergy developed from this. We’re not subcontracting things out and not understanding what we’re getting. So, that really helps a lot.

The other thing is, we’ve got all the records, we’ve got over 65,000 signs installed across the country. Every one of those signs has a history that they can go back and look at to check and see if there’s an abnormal issue, or if they make a change in manufacturing, does that increase the longevity of the product? Does that improve the product? So, in my mind, that’s a big differentiator. The other thing is, you’ve been to our factory, it’s a great place to bring our reseller partners to understand our business and see how it’s done. You get to be more of an expert and much more confident in the product we provide.

What Makes an LED Sign Display from Watchfire Last So Long?

Bob Norman, Guthman Signs:

I do hear a lot, you’ve mentioned I think three or four times, the word long longevity is big with Watchfire obviously. What makes an LED sign from Watchfire last longer? I guess that’s the most simple way I can ask that.

Chris McGary, Watchfire Signs:

So, we make digital signs. That’s fairly well established, but the key component of any digital sign, whether it’s a Watchfire, an imported brand or Brand X or modules, this is the fundamental building block of the sign. It’s got your diodes on the front and that’s a very important, the biggest cost factor of the sign. But the real longevity is in the engineering. I’ve put one of our main competitor’s modules on one side, and I’ve put ours on the other. I’ve got some arrows highlighting some of the key components. One, you can see the matte… I guess I would call it matte clear finish that encapsulates all the electronics on our module. That is a Silicon gel encapsulation. It’s about an eighth of an inch thick.

We go to the sign shows. We get teased a lot because we’ve put this in a fish tank and run it, and nobody runs times underwater. It’s theatrics. But the point is, it’s weatherproof. We’re here in Florida, I know you sell signs all over the world and we do as well. But the Florida market is in fact, one of the harshest between hurricanes, heat, humidity… Nothing messes LED signs up like corrosion. So, one of the biggest building blocks, one of the biggest things we do is the Silicon encapsulation. Keeps all the moisture off the electronics and eliminates a lot of problems that way.

If you see the arrow going to the middle, there’s a little black square on there. That is an integrated circuit, a little microchip. What that chip does is several things. One, it does some of the control at the module level, whether it cause to color blending, brightness, starting and stopping. Each module has some control on itself. It’s not just getting data from the controller that runs the entire sign. So we’re not sending as much data across the sign as some of the competitors. Which allows… If you see the two receptacles up above the IC chip, there’re Molex outdoor rated connections from our data. These basically you can see they’re outdoor rated. Those are weatherproof connections. Only nine connection points per module.

When you go to the right, you see that module, and at the top and bottom, you see ribbon connections. 20 connections coming in 20 connections going out. 40 in all. That’s that’s 40 potential failure points. One is not really outdoor rated, but there’s just so many connections. There’s a lot more opportunity for failure and moisture to get in there. It’s not encapsulated. All your resistors and solder joints and whatnot are going to be exposed to the weather.

A lot of people say, “Well this is inside the sign. It’s not in the weather,” but I mean, you still have ventilation and air flow through the cabinet. We know if it’s 95% humidity, there’s going to be moisture in there. The power connection, you see it’s an exposed connection compared to the Molex connections that we’re using.

The other thing that the smart module with the IC chip does is, allows us to do remote diagnostics on the sign. Our billboard… Brethren we’re the largest domestic billboard supplier in the United States. That allows for remote diagnostics. Our tech support can go through a wireless broadband communication and run diagnostics on the sign, either next day or second day, a power supply or a module or whatever it is and our dealer partner is going out to do a part replacement, not tear the sign apart to diagnose the problem to order parts and come back a second time. So there’s a lot that goes into it, but this is one of the big factors. These are the building blocks. Doesn’t matter what kind of cabinet you have, what kind of controller you have. If you don’t have a good module, you’re going to have a lot more problems.

One other thing why we have good longevity is, if we need a part replaced during the warranty or after the warranty, the module you get is from the same manufacturing batch as the original sign. So we may have to tweak the brightness a little bit if it’s an older sign, but the color here, the color palette will match up and you won’t get the tiling effect that you see on some of the LED signs.

Bob Norman, Guthman Signs:

Can you describe tiling? That’s an industry term I’m thinking people might not understand that it’s important.

Chris McGary, Watchfire Signs:

Yeah. They say tiling, they say quilting, but basically what it is, if you have like colors on a sign… We have square modules. Some people have different sizes, but basically, you can see differentiation between the modules where the brightness or the colors don’t match exactly. It doesn’t look good, detracts from the sign.

How Does Watchfire Provide Customer Support?

Bob Norman, Guthman Signs:

So the question is, what actually makes the sign last longer? Not just that. What makes Watchfire service a little bit different?

Chris McGary, Watchfire Signs:

Another big factor would be tech service. Like I said, we’ve got a very high quality product, but there is a time when you need service and your customers, the end users, are not going to be patient because the sign makes them money and they want it back up and go on. We pay shipping on our parts. We don’t ask to get a part. Some people… You have a certain failure rate you’ve got to hit before you can get a new module. Some people you actually have to ship a module there and having them repair that. We’re shipping replacement parts, next day, second day. You will definitely, if you have to service a Watchfire sign, an LED sign, nobody is going to take care of an issue faster than we will.

There’s 15 people on a phone bank. If the call answer rate dips below 93% in five minutes, we add somebody. That’s how we determine when we need to have more help. These people are experts. They’re not reading an owner’s manual and having you try to turn it on and off. They know what they’re doing and our dealers really appreciate what they do for sure.

Bob Norman, Guthman Signs:

Yeah and by default, the customer experience becomes better.

What Mistakes Can Clients Avoid?

Bob Norman, Guthman Signs:

After people look at Watchfire and they’re looking at other options, like most people do, what would the mistakes be that they might make in that process that you could help them avoid?

Chris McGary, Watchfire Signs:

Well, we get it all the time, Watchfire is the expensive brand. Like I’d tried to explain in the beginning, we’re not perfect, but if we do have a problem, we take care of it in a timely manner. The end user has a good experience. We’ve got the unlimited software support, unlimited tech service via the phone, if not in person. So when you look at the other alternatives out there, I think that it’s hard. What you don’t want to take as an answer is just as good as Watchfire. Look at the software, make sure that you’re comfortable with that. I mean, this is probably as expensive or more expensive than last car somebody bought. They went to a dealership, they test drove it, they looked at different options, there wasn’t any question about that.

The other thing is look at some signs out there. They may not be possible with some other 2002, 2003, but talk to some customers. I mean, one of the nice things that I like to use as references, is people that have bought multiple signs over multiple years. I think it’s okay if I say this, Sonny’s BBQ franchise here in Florida has bought 15 signs from us over five years. If they were having problems with the first sign, they wouldn’t buy the second one, if they had problems with the sixth sign… People can give you one reference sign, but if you find somebody that’s bought multiples, I think that’s a great reference point to be able to use.

But just look at it very closely. It’s the law of economics, things are priced where they think they need to be to create value. I think one of the things that a lot of people mistakenly do is, there’s a lot of risk aversion to these LED signs because people are scared because they see some that don’t work or they see one in front of a business that doesn’t work. There’s two ways to minimize risk. One is, spend less money and two is be sure of what you’re doing. So I like to take the be sure what you’re doing approach myself.

Bob Norman, Guthman Signs:

Well, we do too, for sure. I wanted to add one thing to that note though, that’s super important to go look out. We always recommend people, if they have a question they’re looking at two or three different brands, if we can at all, we’ll send them a local list of signs in their area they can go look at from those factors, when and if available. I think an important part of that is to ask if possible, find out how long that sign has been installed too. Does it fit a Watchfire or Daktronics or a Cirrus or a Vantage, or a lot, a lot, a lot, XYZ, whatever company you want to name.

If it’s been out there for 20 years, it’s going to look bad. If it’s been out there for a year and it looks bad, that’s a different story. Right? So those are variables that longer term signs… They can definitely tell you the story of what a factory is capable of. At least give you an inkling. Products, change. People are [inaudible 00:23:15] days, but it’ll at least give you a better idea than if you went in blind and… The reason why I’m bringing this up and harping on it is because I’ve heard too many times. I think it’s typically smaller signs companies that do this, maybe smaller local companies, even they don’t do a lot of LED signs. So they send people to the first one that they know that’s near them. They always send them to the one that’s a couple of years old. The one that’s still looking awesome and they know it looks awesome. So they’re going to send you there. I would ask for examples more than one and ask how long they’ve been out there. That’s all.

How Does Watchfire’s Software Work?

Bob Norman, Guthman Signs:

So we get the question all the time about software. How am I going to operate this thing? Is it difficult? Is it easy? Do I have to take a bunch of training? How much is this going to clog up my day to day life? As a business, church, school, municipality, whoever it is. Literally, everybody is worried about that. They don’t want to complicate their life with a new sign. They want it to make their life easier. So, how important is software? Obviously, it’s important, but maybe people don’t understand why and how it’s important as it pertains to LED signs. So I thought I’d asked you that.

Chris McGary, Watchfire Signs:

Okay. Alright. Well, I use the software a lot, so I probably think it’s easier to use than it is. I hate when people have four or five people controlling a sign. I mean, if it’s a church or a school, maybe that’s different, but for somebody who’s primary business, I think you really want somebody dedicated. If somebody is in charge of putting content on the sign, they will take pride in that. If it’s not their responsibility, it’ll be a nuisance. If it’s a nuisance to somebody, I don’t care how good the software is, you’ll know it’s a problem because they won’t have good contempt. There are lot of tools in the software. I’d definitely do anything in my power to avoid somebody buying a Monochrome Sign.

I mean texts and we’re in a digital world, whether it’s your phone, your computer, your television, you want pictures and graphics and texts on your sign to attract customers or parishioners or whatever you’re you’re looking to do. The more you change with the scheduling aspect of our software, or most of the softwares out there, you can program your sign ahead of time for 4th of July, and then July 5th, that will drop off the sign. You don’t have to continually logging on to the sign, changing the messages. You can add something once or change a schedule once and it will automatically take care of itself. You definitely want to… For advanced users that are creating content third party graphics, you’re really only using the software to set the schedule. I mean, if you have a very good designer that is going to create content in the right format, in the right pixel count, all you’re doing is adding an image and saying when you want it to play.

If you don’t have somebody with those skills, you want to make sure the software has some cropping and scaling abilities because it’s very easy, somebody could take a picture with their phone of a cute dog at the vet and put that picture up on the sign when the owner comes back… And it should be easy. And it is, with our product. But I mean, it’s just the cutting and cropping text box… It’s got to be user-friendly like that, and it’s got to have scheduling capabilities and you’ve got to have somebody that it’s their vested interest to keep the sign running and running good.

Several years ago, I had a subway restaurant call me up and they were very disappointed because they put 241 six inch sub add up and didn’t sell any more subs. As much as I wanted to call him a liar on the phone, I knew there was something I was missing. So I said, “Next time I’m there. I’ll give you a call and we’ll take a look at it.” Next week I went in and it was a two foot by seven foot sign that had like six lines of tiny text on it that you could read. I was like, “Okay, I believe you didn’t steal any six inch stuff with that. Nobody can read it.” So, the more you change the sign, the better results you get, the better results you get… Not to sound corny about it, if the person is interested and has some skills, I think it can actually be kind of fun.

One thing that we had done that has been a nice advancement for us, is we had a PC-based software, which was our OP software. Then we had our cloud-based software, which was OPX. Sometimes people would get confused because they were both… Your connectivity was through wireless broadband. In other words, there’s a cell modem on the sign and all you need is an internet connection either for the PC or for any device if you’re going to the cloud. The OP was a little more remedial in a sense that you could take a picture and load it on there through various means. But with the OPX software now, it’s got a message editor built in and with that, the people that aren’t doing third-party graphics and illustrator or different formats can actually create content in there. So, we’re pushing more and more people to the cloud now.

How Can Watchfire Help Clients Learn More?

Bob Norman, Guthman Signs:

So aside from, obviously, providing tons of information like you have today to help in the buyer’s journey to kind of figure out what they should be looking at, things they should watch out for et cetera. What other ways can and does Watchfire support the end user in that kind of journey to help them understand and find new ways to kind of figure out what to do in this debacle. They’re looking at sometimes five, six different options.

Chris McGary, Watchfire Signs:

Yeah, it can be a very overwhelming process. I know it’s overwhelming. You can see the confusion. Sometimes we go meet with customers and they’ll say, “Oh, well, you don’t use that encapsulation. Do you? That leads to overheating.” And you’re like, “Okay.” But the thing of it is, no matter what brand they buy, it’s going to be an expensive sign. It helps everybody involved in the process. The better idea they have of what they’re getting… In any sale process, you want your customer’s expectations to be in line with what they’re getting. If they think they’re getting… Well, I guess if they think they want to get the most for their money, but they don’t want to be surprised. If they’re getting more than they think they’re getting, it’s a good thing, but if they’re getting less, that’s not a good thing.

One of the things that we started doing and I thought that it was more dealer support in the beginning, but I think it’s really more end user support. We do have demo trucks and basically, we will go out and show the customer examples. I’ll get on their website or their Facebook page and take some of the pictures and some of the ads that they’ve done and put those on a 10 millimeter or different resolutions and let them see those. Do you like the way this looks? Is this good enough resolution? Do you need a higher resolution? Show them the software. Help them explain… Show them the module like I showed earlier so that they see, “Hey, this is different. This is better.” Show them a traffic count that.

We did a sign in Orlando, I did one with the dealer and they wanted to do all building signs and we showed them a traffic count and said, “You got 72,000 cars a day driving by here. Building signs are nice, but you want a road sign with a message center, blast, and your advertisements’ on that.” We took the price and divided it over. I mean, I’ll tell you exactly what it was. It was a $150,000 sign. There was a lot of trepidation there, as you can imagine. We amortize that out over 60 months, and it was 2,500 a month about the cost of a billboard ad, $83 a day.

Their business model was… A typical customer was going to spend $200. So they got this monstrous sign for $83 a day to get people to come in and spend $200. When you can demonstrate things like that and let them understand the value that they’re getting, let them see the quality of the sign, the resolution, the software, it makes it a better process. The customer feels better about it. It’s just good. It’s good for everybody involved. Even if they don’t buy a sign from us, you know what, they’re not going to be one of those people that think that they found a gold nugget on the internet that nobody else knows about.

How To Measure An LED Sign’s Impact?

Bob Norman, Guthman Signs:

How do I find out what the impact is going to be of the sign on my business, school, church, whatever. What are the variables or what are the ways that they can look at their future and kind of pick out the crystal ball and say, “Once I have the sign up, these are the numbers that I’m working with, or this is how it works.” I know it has to do with traffic obviously, but you guys got that kind of down to a science from what I understand. So I wanted to get you to give just a brief overview of that. So people understand how it’s done.

Chris McGary, Watchfire Signs:

Yeah. Several years ago, the SBA did a study and I don’t really use it a lot because I actually thought it sounded too good. But they said that LED signs if used properly, would improve sales for business by 10% or 15%. I think I’d feel very comfortable with 10%. Typically, if you improve somebody’s business 10%, the ROI is going to be about nine months. We see a lot of ROIs under a year. So that’s good. But I think helping them understand the cost per month, cost per day, will… Back to a different subway guy. I’m not a big subway.

But one of the ones we sold, the guy figured out his cost per day was… It was $17. He was going to lease the sign for $500 a month. So it’s about $17 a day. He’s like, “$17 a day!” I forget what the number, he said, how many lunches or sandwiches, but it wasn’t very much. He’d have it covered before halfway pointed lunch every day. So that’s one of the things. But 10%, if a restaurant’s doing a million and a half, 10%! $150,000! I mean, I don’t know what their margin is, but there’s at the end of the day, Bob, there’s a reason you see all these signs out there.

Bob Norman, Guthman Signs:

Right. Right.

Chris McGary, Watchfire Signs:

Radio, TV, newspaper, those forms of advertising just don’t really work as much. You look at online advertising, that’s expensive, but most businesses are very particular about where they set up. If they’re going to rely on traffic, people coming in off the street and after all this time, it amazes me still today, how business will be there for 25 years and they put an LED sign up and somebody walks in and says, “Oh, how long have you been here?” Frankly, the owners actually get upset. For a long time.

Bob Norman, Guthman Signs:

Right. Right. Of course. They’re like, “We’ve been here forever.” What I don’t hear though, on the other side of that, what we don’t hear, I can only speak for what we’ve seen and heard, but we’ve never heard of a company, church, school, municipality doesn’t matter the sector really, if someone has owned an LED sign for their organization, they don’t go backwards. You know what I mean? They don’t go backwards to just a regular old panel sign or something like that. If anything, they upgrade, they go to a higher definition, full color, whatever, maybe larger, [crosstalk 00:38:04]

Chris McGary, Watchfire Signs:

Well, we actually have an upgrade program that helps offset the price. If somebody has gotten bitten by a poor quality sign, or if they just have an old monochrome sign, that’s worn out. So I think in Florida last year… I want to say between 25 and 30% of our sales was replacement signs. Although some of the people have some remorse and they’re not happy that they’re signed, doesn’t look good anymore, they spent money. They always say, “Well, while the sign worked, it got us more business.” So like you said, nobody questions whether it’s going to help or not.

Bob Norman, Guthman Signs:

Right. Right. I think that’s helpful because so many people hear the one-off stories. Everyone’s got a success story for their product. So the question is just, what are you going to pick? And how? And why? Then I think we’ve answered a lot of those questions today. So really do appreciate your time, Chris, if there’s anything that you would like to say or add to the kind of send us home, let us know.

Chris McGary, Watchfire Signs:

No, I guess in closing, all I would say is, there’s a lot of options out there. They all work. There’s a range of the effectiveness and it just do the due diligence, like I said, and make sure the expectation is in line with what they’re actually going to get. The on-premise LED advertising works. No question.

Full Video Interview:

 

Full Transcription Here:

Introduction to Cirrus Systems

Bob Norman, Guthman Signs:

Hi, everybody. This is Dan Kerluke, and he is from Cirrus Systems, an amazing company. They were previously in Maine, and now in New Hampshire. Actually they have offices in both now, I believe. Dan has been working hard for years now bringing Cirrus to where it is now, and that’s what we’re going to talk about today. So, all of our clients kind of understand what it is Cirrus is doing, and how it can benefit them, and kind of things … any tips or tricks to look out for out there while they’re kind of considering all the options that are out there. I’ll be quiet now. Thanks for coming, Dan.

Dan Kerluke, Cirrus Systems:

Yeah, no. Thanks for having me. I’m just one teammate among 50 here at Cirrus. I’m just one part of the puzzle. But I love working here. I love the culture that has existed here before I got here that allows us to be creative and think innovatively. I don’t think there’s any other manufacturer on the market that iterates as fast as we do our product line or software. But to also kind of make a specific point, we don’t consider ourselves as a manufacturer. We are a marketing technology company helping drive value to our customers through developing really cool marketing tools. That’s how we kind of position ourselves here at Cirrus now. We will help our sign shops and our end users.

Who is Cirrus Systems Really?

Bob Norman, Guthman Signs:

Kind of to kick this off, I guess, who is Cirrus? The general background so people understand who Cirrus is, what the history is, and what brought us to where we are today.

Dan Kerluke, Cirrus Systems:

Yeah. Like I mentioned, we are a marketing technology company. We solely have a vision to build the absolute best marketing tools at a price point that is reasonable while delivering premium services and hardware. That is a very key aspect of what we do. We don’t do anything cheaply. We don’t buy anything cheaply. We don’t make anything cheap. It has to be the best so it can service the customer the best. We’re getting close to nine, 10 years old as a company. Our founder, Dave Rycyna, who is our CEO and is the product visionary … So, we have a leader who has his hands deep into how we develop, what we develop.

Dan Kerluke, Cirrus Systems:

I mean, it’s amazing [regularity 00:02:48] that he has into our product and is ultimately helping us understand how do we build and what we need to build next. It’s pretty cool to have a leader that isn’t pushing numbers around but is actively part of making our stuff better, which is really cool. I mean, when you have that from the top down, it definitely instills a culture of creativity and a level of innovation I think we bring a lot differently than everybody else.

Dan Kerluke, Cirrus Systems:

But Dave came into this market and looked at it in a lens that … wow, there’s a lot of deficiencies that exist. These things are really big and heavy. They take four to six weeks to get to someone’s front door. They got a lot of moving parts that make them expensive to make. And the reliability isn’t the best, because there is a lot of moving parts. There’s a lot of parts in general that have to be interconnected. And also at that time when we started, there was no cloud software. Didn’t exist. Everything was tethered to a computer. We’re called Cirrus actually because after the cloud, and that was like one of the things like, “Well, we can fix that. This is 2012. How’s there not a cloud platform for LED displays?” And no one took the lead on that. Well, let’s name our company after that.

Dan Kerluke, Cirrus Systems:

We developed the very first cloud platform. Like, a true web app cloud platform for the market. We were the pioneers to do that. Everyone said we were crazy, but then everyone else followed suit. We looked at very specifically, what are the deficient … We can’t just come in here and be another manufacturer that does it the same way. We looked at it … Well, how can we provide better value while solving all the pain points that exist?

Dan Kerluke, Cirrus Systems:

So, turnaround time. Well, let’s patent a modular product that we can actually build a lot of, and stock and ship out the next day. [inaudible 00:04:49] 24 hours. Okay, great. Checkbox number one. Let’s build a cloud system that you can actually manipulate from a beach in Hawaii while you’re on vacation. Great. How do you build a premium display at a mid-market price point? Well, let’s make it a solid state. Let’s simplify the engineering of it. Let’s leverage modern engineering techniques, so we don’t need to buy as many components to build the displays. Let’s make it less expensive to actually manufacture.

Dan Kerluke, Cirrus Systems:

We made another distinct decision three years ago to then, “All right.” Because we always engineered our stuff. Apple engineered in the U.S. but manufactured in Asia where we’ve made a very important decision. We don’t want to do that anymore. We want control over the process. We want to leverage even more technology to help this make the product even better, but that had to be on our own terms and our own control. Three years ago, we decided to actually manufacture this product ourselves. And we could leverage every advanced engineering practice available, every advantaged assembly practice available. And even the [inaudible 00:06:04] proprietary stuff in between that, but all in an effort to build the best product possible that will help end-users make money.

Dan Kerluke, Cirrus Systems:

We also made a very specific conscious decision I think close to three years ago now as well, and we split up manufacturing. We are only going to sell a high-resolution display. Because no one wants to buy a $20,000 16mm or 19mm in 2020. Can’t really do that much with it, and electronic text was novel 20 years ago. Clip artboards were novel a decade ago, yet that all seems to what people purchase because they are expensive. It’s not like buying a TV. These are much different type of technology.

Dan Kerluke, Cirrus Systems:

I digress. When we made the conscious decision to move manufacturing here to the U.S., we ultimately the decision to deal only in high-resolution displays. We got rid of our entire product line and made a singular product in the nine-millimeter display that could effectively deliver creative content that make sure when someone’s driving down the street, they’re going to look at your sign.

Dan Kerluke, Cirrus Systems:

At the end of the day, marketing’s all about emotional connections to something. If you can’t deliver a picture, or an image, a video, whatever that needs to be, you’re buying a brick. You’re wasting money in that investment. And now we have a 6mm, and a 4mm, and we’ll have an interior ultra high res coming shortly as well. But in all of that manufacturing coolness and iteration, everything we’ve done … it’s just really all in an effort to deliver a high-resolution display that we call a digital canvas that helps end-users paint whatever picture or story they want to tell to help them make money. That’s the soul DNA of what we try to do here at Cirrus.

How Do Cirrus LED Displays Last Longer?

Bob Norman, Guthman Signs:

With regard to hardware, Dan, there are lots of different options out there just like in any market. A lot of different technologies. A lot of different LED boards that people are going to be looking at, possibly even put hands-on to look at. I suppose the best question to ask is: what’s different about Cirrus boards … or Cirrus hardware, rather, that would be important for a customer to know? [crosstalk 00:08:40].

Dan Kerluke, Cirrus Systems:

Yeah. That’s another loaded question because I’m going to go off on another tangent on multiple different ways here.

Bob Norman, Guthman Signs:

Yeah.

Dan Kerluke, Cirrus Systems:

That’s why I’m proud of this company because there are so many different value propositions that exist. I know we’ll get the software at some point. But if we look at just the hardware itself, we have a patent on the modularity, meaning the framing and the module itself. It’s a separate independent unit all built-in these 1′ x 2′ sections.

Dan Kerluke, Cirrus Systems:

Why is that important? Well, that helps us deliver a product in 24 hours. That’s great for the end-user in the sign shop. But if we kind of look through the lens of an end-user, what does that mean for them? That means if you want to upgrade your display in five years to an improved resolution, you’re just swapping out modules. You leave the whole frame up there. That makes that really simple transition to newer technology. Or maybe I’m a church, and I had a budget for a 3′ x 6′ today, but I really wanted a (bigger size sign). I just couldn’t afford it, and I want to sign now. Well, you can add on modules down the road that makes it very easy to build a bigger display.

Dan Kerluke, Cirrus Systems:

We have some very cool advanced tech inside of this module as well. I don’t know for a fact, and I can’t say that I know for a fact. But we could be one of the only manufacturers on the planet that does not have a single wire inside of its LED module. Not a single one. That’s a pretty novel where even our former Cirrus, the Blade X, had one simple wire connecting our heat sink and a local board to the LED module. We’ve actually made an iteration in the X to the M that get rid of all wires completely. We don’t have anything that can corrode, or come loose that can break inside of our module specifically. It is rugged. We have a video of me shooting a hockey puck at a display, and I put some weight into it.

Bob Norman, Guthman Signs:

Check the description. It’ll be in there.

Dan Kerluke, Cirrus Systems:

I mean, that’s the rigidity our displays have. This solid-state … like, why are we different? Well, we don’t have any moving parts. We don’t have a single wire inside of our modules. It is robust. We also deliver data much differently than our competitors. We have a very distinct granularity into the health of our module, and we’ve actually just rolled out into Screenhub 24/7 monitoring. Here at Cirrus, we’re actually looking at your board 24/7. And even before something goes wrong, because we look at data a little bit differently … and I can’t get into the too much proprietary stuff.

Dan Kerluke, Cirrus Systems:

But we have a view into it that we can see. “Hey, this, this looks a little bit funky. The module’s fine, but it’s still working. But you know what? I think we should replace it before it goes down.” People in the market talk about preventative versus reactive servicing, but I think we’re arguably probably the only company that can legitimately say that and work towards that 100% uptime on all fronts. In terms of the hardware itself, we’re pretty much unmatched in terms of leveraging the most modern applications of engineering and assembly that you can get in this market. Period.

How Does Cirrus LED Software Work?

Bob Norman, Guthman Signs:

So, we’ve covered hardware.

Dan Kerluke, Cirrus Systems:

Yep.

Bob Norman, Guthman Signs:

You can guess what’s next. How does software figure into the Cirrus package? I’m guessing it has a lot to do with what you do, because like you said earlier, the Cirrus name was basically founded on that idea of cloud-based software. I’ll let you fill in the gaps. I also see a little thing over your left shoulder there. Innovation award winner, it looks like. I’ll let you fill in that gap.

Dan Kerluke, Cirrus Systems:

That was in 2018. We won an award in the International Sign Association for our software, which is really cool. Unfortunately, we can’t go to ISA this year, but I want to have another one next to it. We won in 2020 Best Digital Display. We’re really honored and proud of that. When we get to ISA [inaudible 00:13:10] award up there.

Dan Kerluke, Cirrus Systems:

But for us, I think a lot of people in this industry treat the software as a kind of some ancillary component to the equation. And to your point, we named our company after the software, the cloud. What we’ve understood early on is the hardware is obviously a very important part of the equation, but ultimately the end-users interface with the software. That’s how they make their board look good, and how they interact, and schedule, and simplify their process to help them make money from the content they’re pushing to the board.

Dan Kerluke, Cirrus Systems:

We accelerate really fast on our hardware. But equally to our software, we just recently released … we’ll it call Screenhub version two. We didn’t make a simple iteration from one to two, which a lot of people would typically do. We actually started from the ground up. We don’t share a single line of code from version one to version two, because we wanted to make it vastly better. Not just incrementally better, but the delta between the two is significant. They somewhat look similar. There are a bunch of UI tweaks and improvements, but the engine behind it has been significantly improved to allow us to attach more functionality to it. Additional features to make things simpler.

Dan Kerluke, Cirrus Systems:

And we’re just getting started with the software. I mean, Screenhub is going to evolve almost every month with new functionality, new, this, new that. But it’s also important for us … It has to be easy to use. I have a 10-year-old daughter, and she’s been playing with Screenhub since she was eight. I mean, she could go in there and create slides when she was eight, nine-years-old. And we want that similar experience for anyone who may not be an expert with developing content, but how do you make it easy for them?

Dan Kerluke, Cirrus Systems:

And if they’re even still having trouble, that’s also what we provide is lifetime training support. If they need that assistance, it’s not some email back and forth between the two parties. We’re going to hop on the phone, we’re going to get on screen share, we’re going to help you through it. We’re very user-focused in terms of the development process. Let us know what you don’t like or what you do like, and give us feedback. Because we only develop our hardware and our software based on feedback from our great shops and our end users. I mean, ultimately you help us drive how to make the product better. And that’s important that we have that communication.

Bob Norman, Guthman Signs:

Absolutely. Okay. I know people are asking themselves when they heard that you have those frequent updates and improvements to the software, “What does that mean for the customer though?”

Dan Kerluke, Cirrus Systems:

That means absolutely nothing. Every time they log in … Because we build a web app, which is the modern way of doing software. There’s no updates. There’s no file you download on your computer. It’s basically a really intuitive and robust website. Every time you hit the refresh button, you have the latest and greatest. Nothing you have to maintain, update, control. It’s very, very simple. Very, very intuitive.

What Makes Cirrus LED Displays So High Quality?

Bob Norman, Guthman Signs:

What would be the reasons behind that for your specific solution, so people could understand what goes into that? What makes it last longer? What makes it higher quality, basically?

Dan Kerluke, Cirrus Systems:

It’s many things. I think what we’ve done very well is leverage the most advanced, modern engineering techniques to build the display where we do not need moving parts to make our stuff work. For anyone to say that you need moving parts is a crazy conversation. This is 2020. You have these little phones that can throw 30,000 dots onto your face to open it up. So, the Apple and crew are doing things much more novel in this industry. That’s for certain. But in terms of what we’re bringing to the market for our industry, we are light years ahead in terms of how these things go together.

Dan Kerluke, Cirrus Systems:

When you have fans, and other connectors, and ethernet cables, and wires, and sender, receiver, it’s another thing that can go wrong. How do you build a display that has the best longevity possible? Reduce the amount of components. We don’t have a single wire in our display. Buy expensive power supplies that are only driven half of what they can do, so they’re never stressed. They never get hot. Buy really good LED. They don’t generate a lot of heat, but they’re going to look good and great color saturation. You got to do a couple things. You’ve got to source really good components. And that’s the easy part. But then you need to develop an engineer to make those work really, really well together.

Dan Kerluke, Cirrus Systems:

You need to build your own control system, which we have a proprietary control system that gives us control over this whole ecosystem. And that’s important, too. But then you got to put these together and leveraging advanced robotic techniques … so, there’s a precision, and repeatability, and scalability in what we do. I would put our manufacturing facility against anyone on the planet, not just domestically here in North America. But we are doing things, and we’re just getting started. We’ve got some cool things. I know there’s a video you can share as a part of that that we put out this week.

Bob Norman, Guthman Signs:

I’ll put that in the description too, for sure.

Dan Kerluke, Cirrus Systems:

And that’s just phase one. We’ve got some really cool stuff cooking in terms of the robotic processes to just make sure these are built the absolute best way possible through using premium globally sourced components driven by engineering techniques that are modern today, not what was novel a decade ago. And that’s what we’re always learning, and getting better … improving. That’s why we have a fairly fast iteration process. I mean, we’re on our M2, Blade, Blade X, Blade M. I mean, we’re on our fourth product iteration in eight years. No one is accelerating that fast.

Dan Kerluke, Cirrus Systems:

But the other thing to note too, Bob, but these aren’t just … It’s not a brand new product every time. It’s just making it better, making it better, making it better, making it better. We’re proud of that. And that’s just … The electronics, that’s great. But par for the course with the software, that continues to be accelerated. But you take a look at even our frames, where we could sit there and continue to make same frame for the next 15 years. But no. How do we make a better frame, make it 10x the strength of the old one, make it thinner … and you know what? Taking manufacturing into our own building, so we control the process and supply chain. And without increasing costs.

Dan Kerluke, Cirrus Systems:

Bringing that in-house, we made a frame that’s 10x better, yet not increasing costs. I mean, that’s how we work. We’re bringing plastics into Cirrus by year’s end. We’re going to be doing our own plastics, which is really neat. You talk about vertical integration. If I was to share … Like, who do you compare Cirrus to? I’m going to bring in Tesla, and what they’ve done whether you’re an electric car fan or not. But what they’ve done in this market is completely disrupt how the auto industry worked for decades.

Dan Kerluke, Cirrus Systems:

And here’s this company, Tesla, and the electric cars. And that’s going to phase out quickly. Well, no. They looked at quality. They looked at value. They looked at manufacturing processes, so they could develop a better car at a lower price point that is also completely different than anything else. They also vertically integrate all of their electronics, so they have control down to the control board in their cars. They’re not using a third-party Nvidia graphics card. They have their own Tesla designed PCP, which Cirrus is the same way. We’re not using an off-the-shelf, third-party PCP for our stuff. There’s a Cirrus logo branded on our electronics because we engineer that product. And that vertical integration gives us the control over our tech that no one else can.

What Mistakes Can People Avoid?

Bob Norman, Guthman Signs:

What are some sort of misconceptions in Cirrus’s mind that people that are looking for LED signs might have? Some mistakes that maybe they could be at risk of making that we could help them avoid. What would you say would be an important one?

Dan Kerluke, Cirrus Systems:

I think attention to content is important. At the end of the day, I’m sure everyone in this industry is going to say this same thing. But especially when you’re buying a Cirrus display, you have that really amazing flexibility to deliver really engaging graphics. Whether it’s pictured, video. We don’t look at it like, “How many lines of texts can you have?” I mean, that was a conversation relevant five years ago, or when you’re buying a 16 or 19 millimeter. But for a Cirrus display with a nine, six, and a four … I mean, it’s like a TV screen. Put whatever you want on your screen.

Dan Kerluke, Cirrus Systems:

But I would definitely recommend … Invest time into developing good content. Because if you’re creative and clever, it will pay off in big bucks on converting people into your services and products. I think some people, they get all hopped up on the sign, they get it installed, and they kind of use it, but they don’t really use it. I would suggest just forcing yourself to schedule an hour, maybe two a week that you’re spending time thinking creatively about content. Whether investigating how other people are doing it, or best practices for marketing. Being a marketing expert, there’s tons of collateral and articles out there to see what will work well. But invest that time. It will pay off in dollars in your pocket.

How Do Cirrus’s Solutions Look Compared to Other Factories?

Dan Kerluke, Cirrus Systems:

Just to kind of support my previous comment, because I think solid state, new moving parts … I mean, when you throw a visual into here, it becomes very quick to discern why that is important. When you have less components, that means less things that can go wrong. I mean, if you were to take off the heat sink on our display on the right there on our module, there’s not a single wire inside of that, which is remarkable. You talk about a service call … Let’s say something goes wrong. We’re not infallible. Things can go wrong. And something does go wrong, it’s a 30 second it’s a swap out. You turn those two knobs, or you can service it from the front, and you pop that out, pop that in. We even have a patent on the sensors that exist in every edge, and you can press your controller button.

Dan Kerluke, Cirrus Systems:

You can actually now … which is pretty cool, Bob. I don’t think I’ve told you this. But even from Screenhub, you can now auto map your display. If you replace a panel, you press the automap button in Screenhub, it activates the sensors, the sensors talk to each other, and the display automatically maps itself. We have a patent on that. No one else can do that. A service call’s literally 30 seconds. We can fix it remotely from Cirrus first. That’s-

Bob Norman, Guthman Signs:

Nice.

Dan Kerluke, Cirrus Systems:

That’s really cool. But if I go back to … I’m going to go back to this image here. When we talk about resolution, what does that mean? If I was to go back one more slide here … Let’s break it down versus a 16 versus a nine really means, let alone a six. I think 16 versus 9 … Okay, I don’t know what that really means.

Bob Norman, Guthman Signs:

You mean definition, right?

Dan Kerluke, Cirrus Systems:

It’s everything. Yeah. If you look at the pixel counts … Okay. A 16mm, if you think all manufacturers could be from anywhere from 92 to 10,000 pixels. But if you look at our display … And our displays going to be priced similarly to a 16mm. I mean, you got 33,000 pixels versus a 16, let alone what a 6mm looks at 74,000 pixels almost. But let’s talk about what does that actually means for me as an end-user?

Dan Kerluke, Cirrus Systems:

Let’s talk about marketing again, because we talked about Cirrus as a marketing technology company. This is what we care about because a 16mm’s display in 2020 … I mean, that’s antiquated tech. No one should buy that anymore, and we deliver a product that allows you to buy a 9 at a 16mm price point because it was really novel decade ago to go like, “Wow, we can have clip art on our shrimp tackle box,” versus put an image of our food. When someone’s driving by, that emotional connection can be triggered. Yes. I want to go into drive-through, and I want to pick up a chicken strip box. That has the major impact on your bottom line. That’s just how you make money.

Dan Kerluke, Cirrus Systems:

A changing message on a board isn’t powerful versus actually promoting your food on your display outside of your business. Case in point, this IHOP display, this was outside of our old manufacturing facility in Saco, Maine, but this display took 26 bucks out of my own wallet. This was a year and a half-ish ago, something like that. I was driving by this sign with my daughter. At the time, they were promoting the Grinch. They had the Grinch movie, and IHOP had Grinch pancakes, and everything else. And we’re driving by after hockey practice, and my daughter sees a sign, and they had the Grinch, and they had the Grinch pancakes with the disgusting green icing dripping off of it.

Dan Kerluke, Cirrus Systems:

We go get Grinch pancakes, and I have not been in IHOP in 30 years. Not a word [inaudible 00:28:08]. I haven’t been in there in forever. My daughter’s asking, and I’m a softie with my daughter. And I’m like, “I don’t know. Maybe next weekend after hockey.” The next weekend goes by, and, “Dad, the Grinch pancakes are still there.” And I said, “Okay.” I’m inside of IHOP, but I hadn’t been in 30 years spending 26 bucks on pancakes and bacon because the content on the screen allowed my daughter to get excited about and take my money. That’s the impact high resolution has, and why we only deliver a 9mm, 6mm, and 4mm because that makes an impact on your revenue as an end-user. If I was to strip everything out else out about our company, that is what we do really well. We help you make money.

How Can People Calculate the Impact of an LED Sign?

Dan Kerluke, Cirrus Systems:

Because we look at this product that we sell through a marketing lens … People have repurposed this image that the U.S. Small Business Administration put out a while ago. We’ve actually modernized this with 2020 CPM rates. We added Google AdWords in there. We needed to make it relatable to today, not something that was pushed out a decade ago. But this is where I think people need to understand the ROI and the effectiveness of an LED display. Because if you look at this tool … it’s a marketing tool, these displays. You cannot look at this as a capital expense, and you have to align … Yes, they’re expensive. They need to last outside for 10 years, and they’re expensive to develop, and everything else that goes into that.

Dan Kerluke, Cirrus Systems:

But if you look at this as a marketing tool, as aligning this to your monthly marketing budget, and if you’re spending anything on any of these channels, just redistribute your monthly marketing spend to include an LED display. Because I think when you look at this graph in particular, it’s really, really efficient in the cost per thousand exposures. But if we take that a step further, why does this stuff work? Why do LED displays work? It’s because they’re hyper-localized. It’s because that sign is outside of your business. And if it has a resolution that can make an impact, you’re going to be getting eyeballs from people who live in your community. It’s the person going to and from work everyday by your sign. That surgical hyper-localization can only be done by an LED display, and that’s the effect of this. Why these things work.

Dan Kerluke, Cirrus Systems:

You look at … Let’s take this a step further. Let’s look at on average, what did a four by double-sided display will cost on a monthly basis. However you purchase it. Let’s take a Taco Bell franchise and relate it to your own business if you’re not a restaurant. But if you look at it in that 10 to 15% range of what you can likely expect if you do a good job with your messaging on a 12-month increase in revenue … yes, please. I’ll take another $234,000 into my bank account, because I’m going to invest into a display, and I’m going to invest time to creating good content to make sure that display is going to be effective.

Dan Kerluke, Cirrus Systems:

But in this day and age with COVID itself … And Bob, I’m going to just bring up another deck here, which will continue the conversation. But if we look at today what it looks like, and this is what we are all experiencing together, and it’s frustrating … and this will go away at some point. If we begin to map out what digital can do, what is going to be permanent or increased, I guess … yes, the COVID lines will go away, but curbside pickup is here to stay for any type of retailer. That is going to increase. What’s happening before COVID even started, curbside pickup was becoming a thing. Now it’s just going to be a major part of many businesses, restaurants, and other things. But let’s look at what the customer journey looks like now.

Dan Kerluke, Cirrus Systems:

There’s this store outside the store concept where you’re going to have to not only get people engaged from a roadside perspective but from a curbside perspective too. And we go through what does digital do for me today from a roadside perspective. It’s about entertaining. It’s about engaging me from the road. But it’s also letting me know you’re thinking about COVID, and you’re taking precautions. I’m going to feel safe as I come in. Yes, I will come into Walmart and pick up a jug of almond milk. But let’s look about digitizing curbside where that eight to 10 minutes that I have in this scenario to entertain me, engage me, make it fun to come to Walmart.

Dan Kerluke, Cirrus Systems:

I mean, sports are coming back. We can put up hockey highlights. We can put the weather. We can put the news. We can send promotions in real-time based on your card history. We can get really creative among this customer journey outside the store. But this is something I think that can’t be ignored where exterior digital is going to be important to kind of replan how your customers interact with your business. I think it does extend beyond just roadside digital. I just wanted to kind of make that point where I think people get really creative in how they deploy digital strategies to help the customer experience, customer engagement, and obviously for advertising.

 

*Editors Note: We were lucky enough to be given permission by Matthew Ward to compile his 14 pt series on the history of Modular Displays to post to our blog. We hope you enjoy it!

A Re-Introduction to Modular Display History

Introduction to Modular Displays - Guthman Signs

Long after the last 4:3 aspect ratio plasma TV was produced the LED display industry was producing almost everything but a 16:9 display. There is a good argument for 8:9 ratio displays but that is not what the industry coalesced around as a loose standard. LED panels that are 600 mm x 337.5 or the imperial cousin of that format have come to dominate the permanent install market. At some point one company or perhaps a few companies started moving in this direction and the industry (and the specifiers and the clients) followed. This article looks at a couple steps along that path.

The motivation for these articles is to gather information on the LED display market between 1994 and 2008. Much of the product information from this time is trapped on paper or in old floppy disks. There is a link to the current archive in the comments after the article. Take a look at what we have gathered and please reach out if you have anything to add to the archive.

A: History is about vectors. Bringing a point of view to a subject. But this point of view is often too narrow to accurately characterize a specific period of time in much the way the “Great Man” theory of history turned out to be a poor indicator of what actually happened, how it happened, who did it, and the role of luck and privilege in the whatever event is being chronicled. Everything happens in a context and a slight change in perspective can deliver a very different story.

B: So, my dude, what does this have to do with stacking televisions?

A: I think that oversimplifies things a bit. We will discuss “stacking televisions” but we will approach the topic from a number of different angles. You could look at this as a complementary modular approach to the history of modular display.

B: JUMBOTRON!

A. Yes. Jumbotron.

B. JUM-BO-TRONS!

A. One way to look at that is as part of the arc of cathode ray tube development but you can also just look at it as part of the history of branding. Jumbotron is Sony’s proprietary name for a specific large format outdoor display and the name was probably more successful than the product.

B. And you can fix it with a tennis ball on the end of a stick!

A. And what else can we fix with a tennis ball on the end of a stick?

B: (silence)

A: So you are ready to learn the history of modular display?

I always picture this as a conversation. One of the most interesting aspects of this business has been the social aspect of it. The idea that at a certain point in time we were all dealing with the same not entirely fully baked products because we were part of this industry. You and I may have arrived at this point in our lives along different paths. But right now it is 01:00 AM and we are both starring at a piece of equipment that is not behaving the way it usually behaves and someone back at the factory is telling us that “they have never seen it do that before”.

How many ways are there to dice up the modular display market?

The first step is to look at the core display TECHNOLOGY. Projection (CRT, LCD, DLP, other), Emissive (CRT, Plasma, laser, LED, OLED), Transmissive (LCD, MEMS shutter), and Reflective (Mechanical, Bi-stable, Transflective). Are there others?

The hardware is used across a wide range of APPLICATIONS including touring, live events, exhibitions, art installations, control rooms, laboratories, and corporate lobbies. The product that is used in an install is often different from the product used on an event. There is cost associated with flexibility that is typically stripped out from products intended for the installation market.

The next step is to look at the mechanical FORM of the various elements in the system. Are there rules that follow across technologies? Are there material and process advances that allow for new forms that were previously impractical? Can we make generalizations? And what about the nature of the emergent display technologies opened up opportunities that could not have been used effectively in legacy technology platforms?

The DATA architecture of the system is clearly important. Video wall systems largely revolved around processors that drove individual display modules for a big chunk of history. Processing has a cost and distributing it was expensive. But now most LCD and LED systems are capable of some degree of internal data distribution. So there has been an optimization around an approach that simplifies physical cabling and reduces overall cost. But that does not work for all systems. So what are the rules of system topology?

The application ENVIRONMENT certainly impacts the design of a modular product. The need to manage environmental concerns such as water and salt have a significant impact not just on the design of a product but on the design and manufacturing process since tests must be designed to validate the environmental protections. The thermal requirements of denser indoor displays are an equally important factor in the design of those displays.

A layer down in the stack and the word MODULAR comes up again. From a development point of view, the LCD stack or the OLED stack are closed INTEGRATED systems for all but the largest companies. This compares with the LED industry where an open MODULAR market exists. But the parts are often the same in a sense. They are driver companies in the LCD business and driver companies in the LED business. So what is the difference? Is it open MODULAR low volume version closed INTEGRATED high volume?

What is the impact of the INDIVIDUAL on the industry and on the products and the evolution of the market? Early in the development and adoption process, there are certainly parts of this industry that favor individualism and personal vision. Product segments don’t really define themselves. As Edna Mode says “luck favors the prepared”.

What about DESIGNERS? There are clearly moments when the industry is dragged forward by the vision of a designer. And the acceptance of well-managed risk on the part of a designer bringing a new product forward is a critical part of how this industry has evolved.

Can we look at the “author” of the product? Some of the products that arrived on the market are the result of a rigorous development process grounded in complete written specifications paired with established operational and manufacturing processes that are tied to testing programs. Products from Barco and Christie would tend to fall in this category. Other products are haphazard free form affairs where an idea is rapidly moved from concept to prototype to show because some driving internal vision or external need is driving development. I think the first Element Labs products were more like this. Is something like that visible in the tree of modular display life?

To a degree, this has been the world of beta hardware. Products manufactured at relatively low volumes in comparison to other commercial or consumer hardware. The goal of this series is to put that into a broader context that helps us understand what comes next.

This was a fishing expedition. If you have documentation from the LED display industry between 1995 and 2008 please reach out. Images of projects are great but technical documentation of the framing systems is the focus at this point. We will start there and move to processing and software.

Please the  link to the Google Drive holding the current information I have gathered (read only) and a list of credits and thanks. Special thanks to the Tom Mudd and the team from Invision Microsystems for the help on the previous post.

This article is dedicated to John Rigney [1956 – 2020]. John was an iconoclast. One of the first people in the United States to rent LED hardware.

Modular Display History: Part One

[This was originally a stand alone post on Linkedin. I am reposting as an article for the sake of continuity – Check out the original post for the comments. There are a few interesting threads. LINK]

Wanted: Help trying to reconstruct the history of the modular display industry from CRT displays through the late 2000’s.

Like any old database the internet is getting a bit crufty around the edges and in the middle and other spots. Cleverly parsed search queries can only get you so far particularly if you have forgotten the manufacturer name and other key terms have become generic.

But it is also possible that some of these documents never made it to the point where there was a useful PDF that could be downloaded from a website. Some documents only existed on individual hard drives and FTP sites. And some information never made it past the printed one sheets and catalogs distributed at sales events.

To try to remedy this I am putting together a Dropbox to gather some initial information. My hope is that this then becomes a Wiki or some other easily searchable public resource available to designers, researchers, patent examiners, and bored technicians locked in their homes putting together fantasy show preproduction leagues. If you are the person who made good use of your time and recycled all of this last week please just keep that to yourself.

Any and all help is appreciated. Thanks.

The article stopped there but I have since posted the contents to a publicly accessible Google Drive. In the next couple days this will be mirrored to Tencent Drive for LED people in China. A good chunk of the contents in the folder come from Tom Mudd but many people have contributed to this effort including but not limited to Robbie Thielemans, Bob Magee, Bob Kronman, and several manufacturers.

 

Modular Display History: Part Two

Modular Display History - Part Two - Guthman Signs

There is some great work by Robert Simpson on the history of video walls from the early 1980’s through the late 1990’s. This work naturally focuses on displays composed of cathode ray tubes and rear projection cubes and on the importance of software that offered video designers the tools that were previously only widely available to analog multi-image programmers.

This bit from Blooloop [November 2009] is topical.

”The videowall emerged in the early 1980s. Whether it originated in Europe, the USA or Japan is a matter of debate, but two factors affected what was achieved. First was the fact that early videowalls were all based on standard CRT (Cathode Ray Tube) monitors, typically 28 inch diagonal, with the resulting large gap between image sections. Second was the difficulty of achieving the “image split”, that is the means by which a single input video signal could be split into, say, 16 separate image signals to produce one large”

The apt phase “a matter of some debate” also applies to the beginning of the LED industry. As with the development of the blue LED there were multiple teams working on a solution up to a point and there was very early awareness that light emitting diodes could be used in a display. Work on the blue LED had been progressing in the late 1980’s and into the early 1990’s.

“One day,” Maruska recalls, “I was in a hotel in 1990, and there’s a knock on the door, and Akasaki is outside the door. He looks in, and he shines this blue LED in my eyes and says, ‘look at this!’ I say, ‘holy shit! It’s actually a bright blue LED!’ He says, ‘yes, it is.’ And he just disappears down the hall.”

https://spectrum.ieee.org/tech-talk/tech-history/silicon-revolution/rcas-forgotten-work-on-the-blue-led – Forgive the click bait headline. The story is worthwhile.

The identify of the first company to ship a proper full color LED display is — a matter of some debate. Tony Van de Ven (Cree, Lighthouse) tells a story about having to reject an order from Proquip in 1996 because the Cree green LED was yellow-green and Cree would not buy a true green LED from Nichia and so Cree declined the work. Sunrise Systems, in Massachusetts (US), installed a full color screen at Harvard in 1995. Opto Tech, in Hsinchu (TW), installed a full color screen in New Zealand around that time. QSTech (CN) was doing work around this time and installed a screen in 1996. And Invision Microsystems (UK) was building screens as discussed in a previous post. Gundermann (DE) is a likely suspect. Trans-Lux (US) was producing line drawings of what would become familiar LED cluster designs. And Chromatek (JP) exhibited a full color LED screen at Inter BEE in 1996 and went on to drive the many excellent Hibino screens that followed.

These first LED video displays used a wide variety of mechanical formats and system topologies built upon their past experiences in specific market segments that evolved out of their vision of the future of the market and how the technology needed to be used. Some of these system were modeled on Jumbotron/Diamondvision/Astrovision. Some built on the networked lighting modules used in signage. This is an interesting point in time because there are certainly templates but there is no roadmap. There is no reference design.

Twenty-five years later and the LED display industry is a vital global business with manufacturing on the verge of moving from a modular model (assembly of driver and LED components into display modules at manufacturer integrator) to a monolithic model (assembly of LED display modules in a fab).

Modular Display History: Part Three

“that’s not how I would do it”

Modular Display History - Part Three - Guthman SignsThe LED business inherited the metal box from signage companies. Brake form metal boxes are incredibly flexible and can be made at a reasonable cost in whatever size is required. It is possible to add doors and gaskets for outdoor use. The Lighthouse 102 series 10 mm SMD display and the Hibino SMD display were both built with brake form boxes. Toshiba and others adopted this model and Frederic Opsomer was involved in many of these designs.

The theory I propose here is that there are a limited number of primary forms in the modular display business. Specifically that there are three forms.

Metal Box – The box is an enclosure that contains all the bits including a structural element that connects through the box to allow mechanical connections with other panels. The box is a contains all the other components but the mechanical load is passed through another feature (a tube or column) that is installed in the box.

Space Frame – An open modular framing system that defines the size and shape of the display and holds the display modules. Everything connects to the frames including other frames.

Exoskeleton – A single unit that integrates the electronic and mechanical systems. Everything connects and references to the shell. And structural load passes through the shell of the unit.

Innovation did not stop with the launch of the third option. It is possible to hybridize across these forms to some degree. And it is also possible to approach them in new ways.

When Barco designed the iLite series of LED panels they moved to a space frame each of which contained a single large display module. ILite was an evolution of Dlite, an outdoor system that also used a space frame. While conceptually there was such a thing as a single unit of Dlite the structure was focused on large contiguous walls for installs and touring. Creative people like Georg Roessler (send me Saab pictures Georg) might deploy a distributed Dlite system but this was not supported in the mechanical system. When I asked Robbie Thielemans why Dlite looked so different from previous LED products he told me he that it was supposed to look like a “product, not a project”.

For Ilite the space frame offered a number of advantages over the metal boxes. The frame could be milled for accuracy. It was easier to swap out the electronics once the system was installed. Additionally the square format was more readily adapted to more creative arbitrary display configurations. Most critically it offered rental companies was a viable path to a 6 mm product and this was something that designers and end clients wanted.

Because of Barco’s strong rental & staging partner program Ilite was dominant in the rental market through the mid 2000’s. In fact Ilite was so successful that it was never displaced from this position by the innovative carbon fiber NX series that was intended to replace it in the market. The NX, a space frame, may not have been the first LED panel to integrate carbon fiber but it was the most widely distributed carbon fiber product for a period of time.

The next evolutionary step in high resolution screens was Element Labs Cobra panel. The monolithic cast aluminum exoskeleton handles all mechanical functions. Cobra was a solid exoskeleton so it was not a space frame and it was not a brake form metal box. To a degree it borrowed from some larger format screens that preceded it but it also integrated a number of new features that had not been delivered in a high res display. Cobra also looked better from backstage than any screen in history.

Another round of innovation in panel design started after the 2008 financial crisis. While many products were derivative of existing products there are also products such as ROE’s Black Onyx that redefined the rental market. A shift from exoskeleton back to space frame. Companies based in Shenzhen will dominate the rental & staging market for the decade that followed the financial crisis.

The install market consolidated around a variety of exoskeleton based 16:9 aluminum panel designs. One of the goals here is to understand how these designs evolved and what companies drove the standardization around that form fact. Leyard, AOTO, Liantronics, Desay, QSTech, Unilumin, DigiLED and the list goes on. It would be good to understand the history here. In Europe Eyevis developed a different type of panel focused on installs as did Planar in the United States. Both these designs took a different layered approach to the problems typical of permanent installs.

There is a parallel evolutionary path that I am glossing over that starts with the Japanese LEC screen (the predecessor of GLEC) and Tam Bailey’s LED net. Low res mesh screens on a path that eventually leads to the Komaden screen and onwards to Element Labs’ Stealth. From there it is a short hop to the Korean LED companies and the carbon fiber Winvision Air design. The Winvision Air panel is a space frame and it is possible to argue that Stealth is also space frame of a sort. These products applied a strong point of view to areas of the market that were underserved by existing products. The engineering was clever and the products appeared radically different but the form itself follows established patterns.

The goal is to dredge up documentation so that there is an online archive that documents the early stages of the LED industry. I am certain that I have missed details and overlooked notable products. That is the point. We rely on selective memory and are dependent upon what people were exposed to. We are basing our history on stories told at bars or at trade shows. And on LinkedIn posts during pandemics. Having a more robust archive of this information would be helpful to many people.

Modular Display History: Part Four

In the beginning there were PCBs and ribbon cables and large driver boards and power supplies. There were small PCBs each in a housing with a discrete louver and there were large PCB subassemblies. Some had lenses. And like the great Permian extinction few if any of these designs have survived to the present day. Soon, in the mid-1990’s, the commercial introduction of the blue LED would lead to an explosion of new display topologies.

Geoff Lunn related this story to Tom Mudd in a thread discussing the history of Invision Microsystems.

Modular Display History - Part Four - Guthman Signs Image 3

Exchanges like this are our starting point. People had their Red-Green displays and they thought they made white and they liked it that way. This is before the transition to surface mount electronics. Before the introduction of the three-in-one SMD package that came to define the successful Lighthouse and Barco LED displays of the early 2000’s. And before the introduction of the 16:9 cast aluminum frame that has come to dominate the market for fine pitch install screens. How did we get from an ad hoc bunch of large screen display enthusiasts putting pins though holes in PCBs to an industry standard of sorts driving most of the specs for fine pitch LED installations?

Barco launched NX4 in 2007 with an 8:9 aspect ratio and radical carbon fiber space frame. But the install variant had a much more simple frame. This was a cost driven decision and the resulting design had a lot in common with the Olite frame. Element Labs made slightly different decisions on the install variant of Cobra opting to design the casting so that the latches could be replaced with fixed mounting plates. NX4 was used in the Comcast install in Philadelphia. This is the first real iconic lobby LED install. At the time a 4 mm install LED display was the cutting edge and this was a massive architecture scale install. But the 8:9 ratio would seem to indicate that Barco felt like this product would be primarily used to make typical 16:9 video displays while the square iLite product would continue to be used in large arbitrary media surfaces.

Silicon Core brought the Orchid 1.9 mm panel to market in 2011 with a 8:9 aspect ratio. The panel was built around a large format aluminum plate supporting six LED boards and a central control box. The frame featured some elements that exist in products today. A flat front plate locating the LED boards with a rear housing for the power supply, the receiver cards, and a hub board.

A few years later Eyevis and Planar both introduced LED install products built around a layered design concept that more closely mirrors the approach of other trades in architectural interiors. Both companies supplied projection and LCD video wall systems to integrators and they needed to add high resolution LED to their offerings. The companies were more focused on providing complete solutions to integrators and so the products reflected a different set of priorities.

Hartmut Weinreich, now at Technikkonzepte GmbH, worked on the development of the EyeLED-M at Eyevis and confirmed this.

Modular Display History - Part Four - Guthman Signs Image 1

A space frame system can be built and leveled before the electronics are installed. Adjustments for the X, Y, or Z axis are easily accessible to the installation team as would reference points that can be used with a laser level or a plumb bob to confirm that the screen was flat before the installation of the electronics. The new Eyevis system had all the bells and whistles that a high end integrator would want.

The Planar DirectLight X included something called the “EasyAlign mounting system”. This follows the same pattern. The framing system can be installed and alignment handled before the LED tiles are installed. Planar included two levels of Z-axis adjustment and remote power supplies in their system.

Within a few years of these product introductions Unilumin, AOTO, Leyard, Liantronics, QSTech and others were all shipping 16:9 install panels at a variety of price points and the cost advantage of these products was too much to ignore. Both Eyevis and Planar are now part of Leyard but at the time Eyevis was working with Unilumin. While the EyeLED-M had a strong point of view Unilumin were offering LED panels in a 16:9 format that were much more cost effective. Desay introduced a 16:9 install product in 2017. ROE, Yaham, and many others now have 16:9 products in the way that narrow bezel LCD displays are largely 46” or 55”. This is now a high volume business with manufacturers targeting different market segments while sticking to this de facto standard form factor.

The next phase is refinement. ESDlumen came up with a simplified lighter weight panel. Digiled worked on a prototype called Wafer that went on to become Digithin [see image of a prototype of Digithin below courtesy of Graham Burgess]. There is a clear focus on wall mounted installation and the need to move away from the complicated and expensive framing systems that are required for most front service installations.

The CreateLED AirIM is an interesting outlier. These are small 200 mm x 150 mm modules with a lot of built in intelligence. Four to six modules roughly the size of the AirIM go into most 16:9 panels. CreateLED have eliminated the larger panel entirely and moved to put all the intelligence into smallest viable component. A network of modules. Each LED display module incorporates power distribution and a receiver card and there is a cost associated with moving all of that into such a small package. More connectors. More mechanical connections. This is something that you can expect late in a development cycle in the way that LCD manufacturers are moving memory into the pixels. The CreateLED approach points to the high level of product integration that may be the future of fine pitch LED.

I end this week not really knowing who introduced that first 16:9 panel. This is the internet though and I am certain someone wants to enlighten me. Graham Burgess mentioned that he believes the 16:9 panels started slightly smaller with a 500 mm width and scaled up to the 600 mm width, a move that helps with unit cost and allows similar wall sizes to the 55” narrow bezel product. This also gets manufactures close to the imperial system and some manufactures introducing products that are two feet wide (609.6 mm).

 

Modular Display History: Part Five

Modular Display History - Part Five - Guthman SignsShenzhen serves the entire LED display market from the high end to the low end. It extends from the cutting edge back through time to displays that are largely unchanged from their introduction almost twenty years ago. It is into this market at some point between 2012 and 2016 that the Shenzhen Public Frame came to be. How this happened is unclear but the story involves VER, XL Video, Peter Daniel, DigiLED, Everbrighten (KR), Absen (CN), Infiled (CN), and ESDLumen (CN) and a variety of other players. The actual story is somewhere between The Irishman and The Righteous Gemstones.

 

The Shenzhen Public Frame is not a single frame but rather a range of vaguely related iterative or derivative frames available through the casting companies and various middlemen in Shenzhen. The Shenzhen Public Frame encompasses a core mechanical capability available to any company creating an LED product. If you go to the LED China show you can buy a frame and then move on to select LED display boards, an LED processor, a road case. All you need to do is put your name on the back and you too can be “a manufacturer”. And some companies have gone this route but so have some very good LED companies that also use that form factor. They pay for their own castings and have designed them to optimize for specific customers or around the different market verticals. Companies have shaved weight of the designs and moved to magnesium alloys or made the frames chunkier to handle touring. A design team can use the frame as a stable high volume platform and build something new on top of it. Some of these 500 mm x 500 mm panels, like the ROE Black Onyx, have redefined the entire market with their innovations being absorbed back into the public template. This all points to the strength of the format.

The Shenzhen Public Frame starts with a die cast space frame that utilizes a central support oriented in a horizontal or vertical direction depending on the design of the control box that sits just behind the frame within which there is a power supply and a hub board that connects to four LED display modules mounted to the front of the frame. There are variables and there are a limited number of forms but any LED technician looking at just the frame could tell you what it was even if it was a manufacturer they had never heard of before that moment.

There is a logical progression from 37 mm to 25 mm to 15 mm to the early primordial 10 mm and 6 mm predecessors to the Shenzhen Public Display frame. The central spine from the Element Labs Stealth product or competing Barco Mitrix product ran along a central section of PCB that connected to the data and power electronics that could not be minimized. As the resolution increases the size of that “spine” increases. This is particularly true with the larger power supplies required to run outdoor LED products. An odd early example (2003) of this center spine layout is Element Labs VersaTILE, a product that shipped in 500 mm x 500 mm and 1 meter x 1 meter panels.

In 2008 some 500 mm x 500 mm panels were produced by Gtek for Pete’s Big TV and AG Lighting for a Bruce Springsteen tour. Why 500 mm x 500 mm? One version of the story is that it has to do with Peter Daniel of Pete’s Big TV chasing an advantage of a little over one millimeter of resolution against a competitor. The 500 mm panel supported 32 pixels at 15.625 mm and this gave Peter a resolution advantage over the Winvision 18 panels from VER. It is 32 pixels because the panel size was optimized around driver and processor costs and at this point in evolution a change in resolution often meant a change in panel size because sufficiently large multi-pixel driver ICs were not on the market. Each driver controlled a small number of LEDs. And then each panel needed a receiver card to handle the data distribution (In China this was typically from a Linsn LED processor). A manufacturer wanting to move from 18.125 mm to 15.625 mm might move from 580 mm x 580 mm panel to 500 mm x 500 mm panel.

XL Video had been an early supporter of South Korean manufacturers, using panels from Basictech, Everbrighten, and Winvision. But at some point they were outflanked when VER cut exclusive deals with Everbrighten and Winvision. XL had to rush to replace that equipment and the compressed version of the story is that they ended up sticking Kristof Soreyn on a plane to Shenzhen looking to make what would become PIXLED F-15 (PIXLED was XL Video’s sales and manufacturing arm). F-15 was essentially a copy of the Everbrighten product that had been spec’d for the tour. Crisis averted Kristof started working with Absen on PIXLED F-6, a high brightness 6 mm outdoor product at 500 mm x 500 mm that came to market in the fall of 2011.

Around the same time Peter Daniel enters the story again. Peter was in Shenzhen with Graham Burgess of DigiLED and Mitch Kaplan of Videowalltronics to visit Leyard for the factory acceptance test of a screen that Mitch had ordered. They made a stop to visit Infiled to meet with Michael Hao and during this visit the group hashed out the design for the what became the DigiLED MC7 panel. Peter wanted a panel that would compete with the Winvision 9 mm product at VER and in order to stay within the driver and processor math they ended up with a 7.8 mm screen in a 500 mm x 500 mm panel (a 64 pixel x 64 pixel matrix). This panel came to market in early 2012.

Starting in 2012 there are a cascade of product introductions that build on die casting, standardize around a 500 mm x 500 mm panel size, and use a defined central control box. The Viss Pandora 10 is 500 mm x 500 mm. Absen, Esdlumen, Newstar and various other companies appear to be working with that size. But there are also companies working with other square formats. Unilumin, Esdlumen, and other companies had square products at 480 mm x 480 mm.

In 2012 Absen introduced the A series of LED panels at 3 mm, 5 mm, 7mm. Absen specifically notes the use of die casting and the standardization around a single size across multiple pixel pitches. The A series is a hybrid with a central control box similar to the PIXLED F-6 but with a full covered back.

The Esdlumen Rock (640 mm x 640 mm) series was introduced as a more simple product but in 2014 it gains a central control box that feels like the template for many other products to come. The shape has been adapted. It is no longer a flat folded box but a cast part. There are angles that help with cabling. This product builds on the products Esdlumen had introduced over the previous year with the Mini (480 mm x 480 mm) and Micro series panels. There is a mix of die casting and different control boxes but you can see the product designers working out the ideas.

At this point there are many companies with products at the edge of what we think of as modern LED products. Newstar and CreateLED are both showing square panels with central control boxes in 2014.

The launch of ROE Black Onyx in 2014 crystalized for many people the potential of a 500 mm x 500 mm LED product. ROE was not known for high res products at this point in time. ROE had developed creative product like LED mesh. Black Onyx identified all the key trends and requirements in the high res market and delivered them pulling in major international clients like Creative Technology.

At this point this format is universal. Sold directly and indirectly all over the world this is perhaps the first global LED platform. I could name all the manufacturers with product in the image above but they represent a fraction of the manufacturers, resellers, trading companies, and sales agents selling product in this form factor.

BONUS FEATURE: Tom Mudd does a deep dive on the 1998 DCM15 LED Screen Panel from Invision Microsystems Ltd

Modular Display History: Part Six

Modular Display History - Part Six - Guthman SignsThere was a moment in 2002 or 2003 when it seemed like there was only one company making LED display for the indoor rental market which is pretty good given that Barco had not even shipped an LED product prior to 1999 and did not ship an indoor product until 2001.

If you wanted an indoor LED screen in 2002 or 2003 your options were Barco, Hibino, Lighthouse, and not much else. In the outdoor market there were some additional companies including Saco, Yesco, Opto Tech, Unitek, Daktronics, Sony, Mitsubishi, and a few others. It is important to understand that many companies at this point are buying complete LED subassemblies from Nichia. Either boards or LED clusters. This may have contributed the strong industry response to the MiraVision demo at NAB in 2002 because there were rumors that this screen was produced in tight cooperation with Nichia.

Barco had considered buying its way into the market and also met with companies like Lighthouse to look at partnerships but eventually the company opted to support an internal development effort led by Robbie Thielemans.

When making the decision to pursue internal LED display development back in 1998 there was not a lot of information to go on. The indoor market overall was very small at the time. From a rental & staging point of view there were at best a few companies that had SMD based LED panels. The outdoor market was stadiums and specialty advertising. When a company was getting into the stadium market half the conversation related to insurance bonding and the competition (Daktronics) was entrenched. Music touring was moving to LED but everything else was a guess. There were still companies working on LED-alternatives such as plasma.

At Photokina (Germany) in 1998 Barco showed an internal project code named Punch (a brand of Belgian beer). This was an LED display demo that was “literally a cookie box” with holes milled in it where the 6 mm oval LED packages peeped through after the application of silicone potting. But ideas make their way from sketches to mock ups to prototypes. So when Robbie says “imagine a cookie box with holes” it is hard not to jump ahead to the DLite or the ILite panels that would follow. But as simple as this demo was it was not far from the basic architecture for outdoor displays with the DIP packages potted to protect the lead frame from the elements. The panel did demonstrate an almost complete processing pipeline that would go on to appear in the DLite system.

DIP stands for Dual In-Line Package – This is the more official designation for lamp based screens that are also called Pin Through Hole. The DIP package came out of Fairchild Semiconductor. Why is it a DIP switch? That is why. The early LED market was dominated by DIP screens. Screens characterized by different fall-off in the red, green, and blue packages along with the slight variations in orientation of the LED packages after insertion and soldering. Tony Van de Ven at Lighthouse quietly advocated not trimming the pins tight to the back of the PCB because the long pins acted as a heat sink. And so ends this tangent.

Not everyone expected Barco to enter the LED market. Legend has it that Tony Van de Ven, who had hosted Barco when they visited Lighthouse in Hong Kong earlier in 1998, made his displeasure felt. Punch was not a huge success at the show but Barco was determined to deliver a fully realized outdoor LED panel at the ISA show in 1999. To meet that time table certain pieces of existing equipment were at least temporarily pulled into the design. The RCVDS projection switcher was used as a processor. A line doubler was repurposed as a digitizer for mapping the signal to the LEDs. The DLite panels included calibration and used DVI, which was robust from a pixel mapping point of view and in no other way.

One thing Barco did entirely from scratch was the mechanical. Here the work with the cookie tin paid off. The DLite panel did not join the family of large brake form panels that were the standard in the outdoor display market. Instead it was a fully modular system. The DLite panel was much smaller at 448 mm x 448 mm meaning that rental companies would have some granularity when specifying displays. Barco would go on to supply 2×3, 2×2, 3×4 and other touring structures to their rental & staging clients. They showed up in big road cases which was always very strange.

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The size of the panel was partially driven by the design of the control electronics. The backplane had to be under 400 mm x 400 mm because of limits on surface mount production lines that were used by Barco at the time. The board included the three Altera FPGAs (1 red, 1 green, 1 blue) that drove the panel. The control board was larger than any of the four LED modules that fit onto the front of the D7 panel.

Another thing that Tony Van de Ven (and Lighthouse in general) took issue with was the virtual pixel approach used by Barco. The discrete red, green, and blue LEDs in a D7 pixel could be combined with LEDs from an adjacent pixel to form a third new pixel. The 14 mm D7 could therefore be presented as a 7 mm screen. Lighthouse pushed the advantages of their pixel accurate approach and in some cases interpolating these virtual pixels was not desirable and D7 owners would not use that feature. In 2020 when a large number of 4K video projectors are made with non-4K imagers the debate seems quaint. Discrete color LED displays lend themselves very well to this sort of manipulation in the right circumstances with the right content. There is every reason to expect that we will see the re-litigated in microLED display space.

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Barco followed up DLite with an indoor SMD product called ILite. Ilite came out in 2001. The plan was to launch with a 7 mm product but Barco shifted to 6 mm because they wanted a 1mm edge on Lighthouse. This is all happening around the same time as Lighthouse’s failed 5 mm Osram based COB product.

The ILite panel was 448 mm x 448 mm as was the Punch demo from 1998 so it is possible to make the assumption that the size of this very successful family of products was dictated by what size cookie box was available for the Punch demo. But ILite followed a different mechanical model than the DLite product. ILite used a cast magnesium frame that integrated all of the mechanical interconnection. There was no need for a separate rental frame in order to build an ILite wall. This frame was redesigned once the rigors of life on the road became apparent. The frame housed a LED panel with a removable input module that allowed a user to replace a panel without loosing signal to the rest of the wall. To the best of my knowledge this was unique at that point in time.

The first customer for ILite was Georg Roessler who bought the product after a demo and an all-nighter from the Barco team. Georg purchased a small amount for an auto show. Barco ended selling a lot of ILite to pretty much every rental & staging company but a large early customer for the product was VER and these purchases would transform the LED market over the next few years. Renting modular LED displays to a broad market as a dry hire company was not the same as renting projectors or cameras.

ILite went through a few generational changes (XP and BK) before being displaced by products from Korea and China. From Ilite Barco went on to experiment with COB and OLED and release products like MiPix, MiSphere, and OLite. Barco experimented with coated versions of ILite for television studios. One of the mock-ups during this period of time put COB LED modules on the ILite frame. This is well before flip chips and long before this effort stood any reasonable chance at success. But this is how we learn. Barco did eventually ship some very small 3 mm display modules and sold some into a Louis Vuitton install in Paris.

 

Modular Display History: Part Seven

Modular Display History - Part Seven - Guthman Signs

In a bar in Hong Kong in 1999 Frederic Opsomer and I mapped out the future of the LED industry. There were napkin sketches. Tragically none of these survived. We imagined an LED market full of creative products and sets composed of various types of LED. I think I described something that would evolve into VersaTILE a few years later. A desire to push low res LED in a different direction as more of a material. This was a lot less obvious than it might seem. Manufacturers were laser focused on shifting to higher and higher resolution. A few years later I would get together with a bunch of like minded people (Chris, Claas, Jeremy, Marian, and Nils) to found Element Labs. But that is a story for another time. Today we are going to look at the evolution of the LED display industry as reflected in one man’s journey from carrying bulky televisions around discos for a Belgian rental house to designing the mechanical system for PRG that would allow U2 to tour Joshua Tree with a massive wall of ROE CB8.

There are several links in the body this article. Some of the stories are very well covered and if you are interested the links are there. There is some crossover with an article that Jerry Gilbert wrote for Lighting & Sound (PLASA) in 2016. You might not remember it because it was before Covid-19 so here is the link to that article which also features a nice although not exactly comprehensive or entirely correct section on Element Labs. Again, a story for another time.

THE PRELUDE

Luck favors the prepared. Let us set the scene. A young Frederic Opsomer is working for Video Image Processing (VIP), the Belgian rental house mentioned above. He had started out dragging large CRT monitors into discos to do marketing for cigarette companies and moved up through the company. VIP eventually purchases a Philips Vidiwall system and VIP is doing work on auto shows for brands like Peugeot and Renault. Philips was at the time a large diversified electronics company that also owned Polygram Records and Polygram had a band called U2 and U2 had a designer named Willie Williams and Willie had big plans. And those plans did not include the Philips Nitstar (an LCD based outdoor screen with a nickname that ended in -itstar) and so now everyone needed to find an alternative video display to use on the European leg of ZooTV where the GE Talaria video projectors being used in the United States were not going to work in the extended daylight hours of European summer. Frederic said that VIP turned around a quick mockup with Barco and that U2 quickly made the decision to go with VIP and the as yet not designed Digiwall.

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“We brought them to Barco the next day and they saw our first attempt of a cube which was really a tin can.” Two days later the band had confirmed with VIP and “we had three months to develop a rigging cube”. There were a number of problems that needed to be addressed. First, nobody was touring projection cubes at this point in time in any meaningful way. Second, When you installed a projection cube it worked best if you never touched it again. Third, this was a massive surface that would eventually fill seven trucks.

The resulting product looks more like the Electrosonic Procube than any of the Japanese projection cubes (Pioneer and Toshiba). It is a generally featureless box with a screen on the end the light comes out and input and projection electronics on the other side. The boxiness likely simplified the design and that was a necessity given the amount of time.

You can clearly see the center load point in the image above based on the mechanical fasteners on the sides and the two rigging points at the top. You can also see four alignment pins at the corners. The nice thing about projection cubes is they are a giant waste of space because they are mostly full of air. There is a lot room around the projector to wrap the structural components. And if it were not for the impending arrival of higher resolution LED products it is likely that this approach would have been improved upon iteratively to reduce the depth, reduce the weight, and make the projection engine and the signal distribution system more robust.

So why was Frederic prepared? What made VIP the right company? “If I go back from the very early days when we were carrying television sets in disco clubs. Those god damn things were not meant to be carried in disco clubs. So what did we do? We started with putting special profiles, special handles, … in 1985 it was already about how do you make things transportable and easy to handle” As a company, there were people within VIP that were prepared to think about a video display in terms of how it could be adapted to the work that was required. And this adaptability was critical to delivering the equipment on this tour.

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Another reason that ZooTV is fascinating in the context of these articles is that the technical and tour documentation does not appear to exist on the internet. The articles that would have appeared in Light & Sound or Entertainment Design or some other industry magazine do not appear to have made it online. You can now typically find an article with at least a gratuitous list of hardware and the names of the crew people. In light of that here are some very incomplete credits for the tour (Including arbitrary hellos to friends): Production designer & director Willie Williams, Architect Mark Fisher, Tour director Jake Kennedy, Production director Stephen Iredale, Project manager Richard Hartman, Video engineer Dave Lemmink, Video programming Jim Vastola, Lighting of all birds John Lobel, and somewhere pushing a case Tim Halle. Frederic Opsomer and some of the VIP crew also obviously playing a big role day to day.

Last week I mentioned the substantial impact of x-Barco employees on the LED industry. Once the ZooTV tour was over some staff at VIP started to look at other opportunities. System Technologies was founded by Frederic after he left VIP in 1995 and XL Video was founded by Rene and Marcel DeKeyzer in1996. These are the last two ingredients in the global Belgian LED mafia.

PHASE ONE – 700% the screen in 29% of the trucks

This is the story of the design and realization of the U2 PopMart tour. The timing of this design makes it an important moment in the development of modular LED displays. Versions of this story are available in many places (like here). Willie Williams and Mark Fisher conceived of a massive LED screen for the next U2 show at some point early in the summer of 1996. The timing was good for LED but not great. Companies had started to produce full color LED video screens at the time (Invision Microsystems, Opto Tech, QSTECH, and Sunrise) but there was not a company that was actively manufacturing screens at this scale. In fact 1996 was probably the first year in history that more than one company was producing a full color LED display. Some companies at this time could not supply a true green LED package. And the majority of LED signal distribution was either direct DC voltage or short TTL runs and neither of these approaches in combination with ribbon cable lent itself well to a large distributed system.

A number of tests were conducted including one at Brilliant Stages in the UK. Willie Williams has provided some video and describes the test as “showing what is very likely the world’s first lo-res LED video screen prototype. This is hanging up at Brilliant Stages’ old place out at Greenford and consists of some LED ‘pixels’ attached to cable ribbon and spaced a very ambitious 9” apart, or thereabouts. You can see that we demoed it during the day which was equally ambitious but, hey, we had high hopes. The massive pile of PC hardware and rats’ nest of cables to the rear was our ‘media server’. I was there with Mark Fisher and Richard Hartman, as well as Jake Kennedy, U2’s then production manager, who you see run through the shot.”

1996_VideoNet at Brilliant Stages from hugoboom on Vimeo.

Notes on the video – The hand in the video on the LED net likely belongs to Richard Hartman. The tech waving towards the end of the video is Tam Bailey, the designer of the screen.

In November 1996 this became an R&D project with Frederic. Frederic now needed to identify a partner for the electronics and design a system that would fit in two trucks, protect the electronics, and load in and out smoothly. It is worth noting that there was no internet and that global GSM mobile phone accessibility was still something of a new thing. Frederic had done some research and lined up some places to visit. There were probably fax machines involved. Frederic first visited Opto Tech in Taiwan. Opto had an LED cluster that they were using or planning to use in stadium installs. But Opto are an engineering driven company. They have an incredible store of knowledge about LED display panel design but at their core are cautious. This would have been far outside of their comfort zone at the time. The next stop was Panasonic who also had an LED cluster along with a visit to another possible partner in Osaka. The company in Osaka was producing LED modules with an eye on the advertising market. Frederic was not convinced that any of these companies would make the right partner. He eventually landed at Saco in Montreal via a referral from a possible vendor in New York.

Fred Jalbout, one of the founders of Saco, could be forgiven for assuming that the Belgian man visiting his office was wasting his time when he sent Frederic off to the airport with a signed letter giving System Technology exclusivity for a tour by a band whose name Fred Jalbout had not recognized. That impression changed when Frederic returned in ten days with Willie Williams, Mark Fisher, Richard Hartman, Jake Kennedy, and a few other people. By the time they left Saco had been selected to supply the LED systems for a screen produced by System Technologies. The opening date of the tour was in April 1997 in Las Vegas. This allowed for less than six months for design, sourcing, manufacturing, assembly, and delivery to Las Vegas … followed by more assembly.

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The design is straightforward. A lot of thought went into how to engineer frames that would fanfold into place show after show while maintaining alignment and protecting the electronics in transit. There was no template for how to build this screen. The design utilized aluminum slats (referred to as tubes on the tour) that were mounted on frames that hinged together so that the whole screen folded up. The system rolled in on set carts and they got the install time down to three hours. Each panel in the system had a frame that supported the LED strips and some control electronics and connected to the adjacent frames in the system.

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You can see the detail above of the eight DIP LED packages poking through the aluminum profile. These would eventually be potted or repotting during the tour because this is the process of designing the bicycle while ridding it in traffic. In the context of the earlier article on Invision Microsystems it is interesting to see two blue LEDs with the three red LEDs and three green LEDs. One of the reasons that a person could look at the red/green screen and think that it was making white is that the human eye is a relativistic device and what it defines as white covers a broad range including a very warm almost yellow glow. It does not take much blue to push that back into a more neutral white.

Another one of the complexities of this entire project is that the process of content development for this tour predates any modern or even Mesozoic previz system. Frederic described a visit by Willie Williams to System Technologies where they “had to go way back in the field between the cow shed” to be the right distance away to see a 4 meter x 4 meter chunk of screen. The actual screen was so large that it was only ever assembled fully at rehearsals in Las Vegas and it worked. The creative team likely did not see a larger chunk of screen until they arrived in Las Vegas.

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Some incomplete credits for the tour (Including arbitrary hellos to friends): Show design & direction Willie Williams, Architect Mark Fisher, Screen imagery by: Roy Lichtenstein, Keith Haring, Run Wrake, Leigh Bowery, John Maybury, Jennifer Steinkamp, Vegetable Vision, Straw Donkey, Curator of screen imagery Catherine Owens, Tour director Jake Kennedy | Holly Peters, assistant, Production director Stephen Iredale, Production manager Clifford N. Levitt David Herbert, assistant, Pre-production Project Manager Richard Hartman, Lighting Design Willie Williams, Sound designers Joe O’Herlihy, Lighting director Bruce Ramus, Lighting consultant Allen Branton, Icon operator Tom Thompson, Tour camera director Monica Caston, Media engine software design Dave Lemmink, Assistant engineer and a man now looking for a new place to do cool things Stefaan Desmedt, Ropeoplogist John Lobel.

The PopMart tour established LED at the center of concert touring. And yet it still took many years several waves of manufacturers to make that happen. Frederic would go on to work on some other products with Saco such as the 18 mm screen that Dave Crump would purchase for Screenco to use on the Janet Jackson Velvet Rope tour. System Technologies also delivered a heart-shaped LED floor for Celine Dion’ Let’s Talk About Love tour.

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PHASE TWO – LED Panels are a business

In 1999 Frederic was doing some work for Hibino on the Tokyo Motor Show when he had a conversation with Graham Andrews (Creative Technology). Graham suggested that Frederic go talk to Tony Van de Ven at Lighthouse in Hong Kong. Creative Technology had recently been one of the first companies to purchase the Lighthouse 102C 10 mm SMD panels and the frames were truly horrible.

One very expensive one-way plane ticket later and Frederic was in Hong Kong to meet with Tony. Lighthouse was on the verge of a very good run of sales as they had no real competition at this point and the Lighthouse 102C was far more capable, at what I think was 400 nits, than any of the rental companies had thought it would be. The mechanical design was a problem but it was a problem that fit within Lighthouse’s cost structure. The Lighthouse panels were perhaps the first LED display panels exported out of Shenzhen to western rental companies. The panels were manufactured at Desay and according to Tony he could get a frame in Shenzhen at that point for two-hundred and fifty dollars. This was far cheaper than the frames Frederic was currently producing in Belgium and Frederic understood the effect that would have. He would eventually stick an entire brake form shop in shipping containers and send it to Shenzhen so that Lighthouse could start to build their own frames.

Lighthouse replaced the 102C with the 102D (pictured) and the product went on to be very successful. It is a completely recognizable folded metal box with a central rigging pin and a pair of guide pins and cam-locks to side to side connection. There was access to the modules and the power supply from the back.

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This work for Lighthouse led to work for Toshiba and other companies in addition to the work Frederic was already doing for Hibino. When Toshiba moved to 6 mm the frames shifted to aluminum extrusions and System Technologies had to introduce CNC milling to get to the required tolerances. In some ways, this work had more impact on the market than PopMart. The shift to brake form and eventually aluminum extrusion (typically housed in thin sheet metal shells) created an identifiable model that could be emulated. You could see what System Technologies was doing and copy it. And other people could improve on that. Copying PopMart only made sense if you were trying to do the PopMart tour (see Westerhagen Screen). And that crew had already nailed that. But if you paid attention to what System Technologies and eventually Lighthouse were doing you could quantify exactly what customers expected in an LED rental product and you could build a design around that. So in effect, Graham Andrews pointing Frederic Opsomer to Tony Van de Ven helped created an industry consensus around what the commodity LED market was going to be. You could now make a box and a customer would look at it and think “that is an LED panel”.

CONCLUSION

As I noted at the beginning of the article Frederic is still working on massive LED projects. The PRG Spaceframe for the ROE CB8 on the U2 Joshua Tree tour is not that different a mechanical challenge to PopMart. Different technology and a different solution. We have only covered the first couple of years in this article. The work on distributed LED systems and products like MiSPHERE and FLX will be covered in another article.

System Technologies would become independent again in 2001 and then sell itself off to Barco in 2005. Frederic now works at PRG running the PRG Projects group where he is pondering Real Reality as a counterpoint to Augmented/Mixed/Extended Reality. He is thinking of the RR that will follow the XR. How do we recover from this as an industry? When will audiences feel that it is now OK to be back in a crowd?

Thank you to Frederic Opsomer and Willie Williams for assistance with this article. The copyright for the images and the video are retained by their original owners and any use outside the context of this article would be frowned upon.

And finally, a link to a video that Tom Mudd posted featuring Arthur Jackson talking about Invision Microsystems from 1997.

 

Modular Display History: Part Eight

For article number eight we address a period of transition in the LED display industry. Barco was the driver of the industry for a decade. Companies measured themselves against Barco. Companies even rearranged the letters of Barco to make tongue in cheek product code names. By the end of the decade Martin, Winvision, Everbrighten, and Absen had all come to market to dethrone Barco. Daktronics made several attempts to enter the Rental & Staging side of the LED market. PIXLED and DigiLED both sold products into the rental market. Barco gave the market confidence that we weren’t all just making it up as we went but by the time we get to 2011 or 2012 they were no longer a significant presence. I believe I had this exact conversation with Graham Burgess at ISE around this time. A market like the LED market needs a company to carry the banner because this helps communicate to customers the direction of the market and the vitality and quality that can be expected. It makes it easy for customers to understand where the market is headed so that they can plan ahead. This is particularly true in a market like LED where the products were evolving rapidly.

In 2006, and just out of college, Jason Lu started a company called Radiant Opto Electronic Technology in Shenzhen. 2006-2009 was just about survival for Radiant. At this time Jason did not have a specific vision for the company but he understood that he needed to offer something different. The LED market had only recently diversified beyond the basic metal boxes. Creative LED products had been coming to market but it was not clear at the time what these were about and how large the market was and it was much easier to simply make higher volume LED displays delivered in metal boxes. But Radiant instead created a series of LED mesh products. Jason spent a lot of time looking at what other companies were doing and ended up with a business model that would revolve around being responsive to customers. This may not have been a conscious decision. The mesh products were new so perhaps this appeared to be a better point of entry for a new LED display company. But lower resolution creative displays also have a way of highlighting the flaws in a data distribution design or a bad ground plane and the systems are very sensitive to poor mechanical design. I am reminded of the story Shuji Nakamura tells about why he started to research blue LEDs. Nobody else was doing it and he thought this was an easy way for him to get some papers published. This may have looked like a less complicated path forward for Radiant but it presented a lot of problems and many young companies would have failed during this time. The decisions Jason made during this period of time would forge to the new company’s personality.

2009 was an important milestone for Radiant. Kristof Soreyn (XL Video) & Stephan Paridaen (who had, until recently, been running Barco) visited Guangzhou to attend LED China to find some manufactures in China. One item on Kristof’s to do list at the show was to find a low res screen for an upcoming Bon Jovi tour and he determined that the Radiant Linx37 would work.

Kristof next visited the Radiant factory which was very small at the time. Grace Kuo described the meeting at the factory like this — Kristof asked Jason ”young man, can I trust you?” and Jason said “Yes”. Then they made this deal which was very important for Radiant. After that project, leading companies in this industry learned about Radiant.

This starts to feel like a pretty typical moment in our industry. Man ends up at factory (it is always a man which is something we must remedy as we move forward as an industry – I would appreciate any examples to the contrary) and the man makes a judgement call on whether to proceed with that vendor based on feel. Can I work with this person? Do they come across as understanding the technology? Do they speak my language? Will they support me when there are problems? In the previous article Frederic Opsomer did not go back to Belgium and do a long drawn out extended engineering validation and certification process before deciding he wanted to go with Saco as the vendor on PopMart. He had enough confidence that they were able to return with a large group in a little over a week. And Kristof Soreyn did not do a tear down followed by a month of highly accelerated stress screening and lift testing along with customer consultations. This is partially driven by the small scale of the industry and the results do not always play out so well.

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Above is an early version of Linx-37 with 5050 LEDs and white connectors. Linx is a simple product, right? Just a bunch of LED boards daisy chained together. It hangs. It gets rolled up. There are dozens of board to cable to board connections. There are fiddly little mechanical hinges between each board.

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This is a later version of Linx with black connectors. You can see the more robust build with the ribs paired up. There are fewer mechanical and electrical connections. The design makes a lot more sense.

In May of 2010, on a regional VER junket, Keith Harrison, Susan Tesh, and Marc van Eekeren visited Radiant. By this point Radiant had a series mesh of products available including Linx, Swift, and EZ Curtain. VER ordered an LED screen based on this visit and there were some issues with the order but Jason made some adjustments and shipped complete replacement system. Jason and the company made an impression on Keith Harrison with the service and support but according to Grace Kuo the company still was not breaking through to the larger corporate market. “The Linx series is unique but was for a very niche market. I still remember that I sent quite a lot emails to Dave Crump (Creative Technology) and Graham Andrews (Creative Technology), but I would never get a response since they had no interest in that product.”

Grace divides the company history into three phases. The first four years were about survival but also education. The second phase was about internalizing what was learned. 2012 would be a year of transformation. The phase may have started out with creative products influenced by Element Labs, Hibino, and Barco but in 2012 Radiant would introduce the Magic Cube series with a complete touring frame and dolly. Radiant would go on to sell over 20,000 square meters of Magic Cube.

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Magic Cube delivered an entire range of pixel pitches covering most of what was needed in concert touring at the time. It looks like it might have come out today but now it would be available in a double height version at 600mm x 1200 mm. It follows in the footsteps of the Komaden screen, and Stealth, and the South Korean mesh screens from Winvision, Everbrighten, and Basictech.

XL Video would continue to be a big Radiant customer but the MC series brought other customers in the door and 2012 also brought enhanced access to capital as Radiant sold 60% of the company to Unilumin. In 2013 Radiant would officially change the company name to ROE Creative Display.

As much as the focus in this series of articles is on the history of the modular display hardware this business is also a collection of people. One of the things that I tell people when I try to explain the success of ROE is that there are a group of companies in the industry that are open in their engagement with customers and partners. They allow themselves to be transformed through these relationships. It is a real partnership. This ability to listen and adapt is what defines companies like ROE and disguise. Yes, there are other things to running a successful company (selling things for more than it costs to make them) but what pulls you from Radiant in 2006 to ROE Creative Display in 2013 is listening to clients and supporting partners and seeing the opportunities with clear eyes. Black Onyx would come out in 2014. The rental & staging LED market now had a leader again and the interregnum was over.

Modular Display History: Part Nine

“I just have a few forms for you to fill out …”

Modular Display History - Part Nine - Guthman SignsWhen LED video display manufacturers in 1995 and 1996 sat down at their work stations with their bulbous cathode ray tube based monitors to specify what customers would require of their new LED products they would reference experience. The market, like the “new world”, is a test of conforming things to your expectations until your expectations fail to adequately capture what you encounter. Bias confirmation in design. The future would be a lot like today so we are bolting this new adaptation onto our existing templates.

Graham Burgess (DigiLED) started out with Sony working on actual Jumbotrons. People still cal them Jumbotrons. —Last Friday my son graduated from high school in a parking lot where the school assured us there would be two Jumbotrons but much to my disappointment they were two outdoor LED screens. How the school was supposed to find working CRT based screens from the mid-90’s is not my problem. I was promised Jumbotrons.— Between 1992 and 1997 Graham had worked through several different companies to make Jumbotron panels suitable for touring. In 1992 Sony was using a subcontractor that worked for JVR (Jongenelen Video Roosendaal) but Sony would eventually move to Tomcat (an open space frame) and then on to VIP, where Frederic Opsomer designed a touring frame. Every step yielded a slightly different product. It was a steady incremental evolution based on a growing understanding of the market.

This evolution of touring solutions (and installation solutions) for Jumbotrons would be the template that many early LED displays companies would follow. The mechanical systems would be like Jumboton frames but a little more thin. And the market developed over time as the applications became better understood and the market produced monolithic die cast frames and space frames and hybrids of the two things. In hindsight this gives the appearance of destiny. But one of the fascinating bits of history in the modular display timeline is “reinvention”. The process of discovering something that had been done in some other segment of the business. And this happens in other industries and across cultures and even within this author’s own personal notebooks. So the Shenzhen public frame obscures what came before it. And the die cast 16:9 install frames obscure that preceded them. The things we use now feel inevitable right up until something new comes along and then collectively we forget about the previous thing.

Tony Van de Ven (Cree and Lighthouse) said something early on that has stayed with me. He said it was all about shifting the intelligence around the system. Where do you put the processing? How smart do you want the module? This is partially a cost thing but also partially a complexity thing. This is why we have receiver cards and hub boards. And it is why the Sony Jumbotron also had a hub board. A board that could extract the pixel data for that subset of the overall display and that could then distribute that information to two or four display modules. The LED display added a lot of complexity to this model because the displays would have more resolution and were dependent on large numbers of DIP ICs that drove the arrays of DIP LEDs. The complexity that was contained within the vacuum sealed glass box of a Jumbotron module (Futaba) or Diamondvision module (Itron) was suddenly on the outside exposed and consuming large areas of printed circuit board. It was necessary to consider the value of putting the driver in the LED cluster versus leaving the driver on a board full of drivers connected to a bunch of dumb LED clusters that could be easily sealed against the environment. What is the value of an intelligent cluster or an intelligent module? You can see a slightly different decision making process at work in the Invision Microsystems screen if you watch Tom Mudd’s teardown.

This all matters for a couple of reasons. There are a lot of different ways to dice up the path from a content source pixel to the optical output of an LED. And there are a lot of different ways to package that display so that it can all be assembled and disassembled with ease. And the way we do it now is not the only way and it may not even be the best way. The move to microLED almost certainly means that hardware designers will have less options available to them when they go to design whatever screen they are designing in 2030. For the people making displays with next generation microLED LDMs (LED Display Modules similar to an LCM – Liquid Crystal Module – used in flat panel display production) the lessons of the last 25 years may need to be set aside because the accuracy required for 0.5 mm pixel pitch display walls will require a new mechanical architecture with much tighter tolerances.

But perhaps another modular technology will appear that will offer superior performance for lower resolution displays. There is still some level of dissatisfaction with the performance of video displays in color rendering relative to print for certain applications. There is room to improve the performance of outdoor advertising displays. Or perhaps there will be a new type of transflexive or transflective outdoor pixel that integrates a new highly efficient light source in a switchable reflective light valve (I am 100% dealing in hypotheticals) or another type of display that offers a low power reflective display capable of high quality CMYK color reproduction (I am obviously actively trying to get more print people to read my articles). For those making new types of modular displays it may make sense to build upon the collected knowledge of the last 25 years. To revisit some decisions that were made in the 90’s or the 00’s or the 10’s before simply bolting these new concepts onto the thing that is popular at the moment.

“Answer for this would trace back to 1992, and just can’t be found.”

QSTECH (Xi-an, China), one of the first LED display companies in China, replied to a request for information and this sentence is critical to me. Once this information is lost we have no way of getting it back. This is our history as an industry.

“In March 1993, QSTECH and Foshan Optoelectronic Equipment Factory jointly developed the VGA and video synchronization LED electronic display screen, which was the first LED display in China at that time. At that time QSTECH didn’t have a specific name for each product, given there were only few products in the market at that time.” The screen below is the first QSTECH screen to be documented.

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“In 1993, along with the development of China’s stock and securities industry, domestic LED market started to grow rapidly.” Infocomm Connect is this week. I am sure all your favorite LED partners will be there and would love to see you. And I would not mind if you pointed them to these links. History is important.

LINK TO DISPLAY SURVEY – CHINESE

LINK TO DISPLAY SURVEY – ENGLISH

 

 

Modular Display History: Part Ten

Modular Display History - Part Ten - Guthman SignsThe LED driver is an integrated circuit that does not come up very often unless you are an LED processing company or a handful of other companies specifically focused on developing LED drivers for video displays. The driver might be discussed occasionally in the context of some very specific features or compatibility with a certain processor. If you are responsible for the system design and the bill of materials for an LED display you will think a lot about LED drivers but I am not going to talk about the specific function of LED display drivers in much more detail here and I am going to specifically ignore the bit where you can use LED drivers and MOSFETs to scan LED matrices. Twenty-five years ago only a handful of companies made driver ICs suitable for LED video displays. Many of these early displays were built on drivers from Texas Instruments. NEC, Microchip, National Semiconductor, and other large companies were making driver ICs. Some of them have been consolidated out of existence. There were also a few companies in Taiwan developing drivers.

One of the useful features of the single-pixel LED drivers from Taiwan is that they were designed to be laid out in series and they distributed data by means of a destructive shift register. So 256 pixels of data go down a line to the first driver and 255 pixels come out the other side of that driver in the series and 254 pixels come out the next driver and so on. I generally divide the LED market into dots, lines, and shapes. For the dots and the lines, this driver topology works very well.

Creative LED products don’t follow the rules of panel-based displays. They are sometimes laid out arbitrarily or used in large distributed arrays. The systems are controlled by media servers or emulators or fed ambient or highly structured pre-rendered video loops. Some are thought of as video and some are thought of as lighting. LED Effects (US), Artistic License (UK), Chroma-Q (UK), and other companies approached these products from the point of view of specialty lighting.

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This Chroma-Q Color Web above is available on the A.C. Entertainment Technology web site now which is a pretty good product life cycle IMHO for a product that I am pretty sure I first saw in at PLASA in Earls Court.

It is not that different from this current day Leyard-Vteam product.

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As noted in the previous article Tony Van de Ven from Lighthouse (HKG) had talked about how you had to make a decision about where you put the intelligence. In that context Tony was just discussing how much processing you put in the panel versus how much work you do in the LED processor. Processing represents both cost and complexity. Lighthouse was a fan of the “IM” or intelligent module so there was some intelligence in the LED display module. Opto Tech (TW) was working on moving the driver into the LED cluster in the late 1990’s. [Patent Link – Hey look at me linking to a patent – Today is the day I became Mike Wood]. Opto Tech referred to this as a “Smart Light Emitting Diode Cluster” (see image detail below). Having a board full of LED drivers with discreet outputs for each LED cluster that screws into the front of the metal box is easy. It is also inefficient. Lots of little cable jumpers each of which must be fished by hand back to the driver board. Most of the early Element Labs displays were built on an LED driver commissioned by Opto Tech. Element Labs also looked at drivers from Silicon Touch (SITI) and Macroblock (MBI).

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The advantage of these drivers is that they were developed to go in an LED cluster and this meant that the drivers had to be smaller surface mount components. And that size and the ability to daisy chain drivers would enable a lot of new applications allowing LED string or strings of LEDs to find their way into aluminum extrusions and cargo-netting and other creative applications. Barco would develop MiPix and would go on to use that system to create MiSphere. As described by Robbie Thielemans the MiSphere was basically a packaging exercise and although the results appear to be different the systems are almost identical from an electronics perspective. MiSphere was essentially two-sided MiPix in a translucent ball (see image below where they actually watermarked the diffuser).

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Just as panel systems can be lumped into boxes, space frames, and monolithic shells based on an evaluation of how mechanical load passes through the system there must some equally haphazard way of categorizing creative LED products. And this is primarily by driver topology. The volumetric LED system that James Clar made (image below courtesy of James Clar) and the 3D array of MiSphere on U2’s Vertigo tour and the Nine Inch Nails layered stage designs all create three-dimensional volumes of pixels. But each of these systems approached it in a different way. In the case of the Nine Inch Nails design multiple topologies were involved (LED strips, LED mesh, and LED panels).

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The Japanese LEC screen [light emitting curtain] and the net prototype for the PopMart tour were some of the earliest sparse LED arrays. Notable volumetric displays from the 2000’s are the Nova Display (the custom volumetric LED screen and not Nova the LED processing company) and the Cubetron. These last two displays share the appearance of strings of glowing ping pong balls.

Frederic Opsomer notes that the Barco FLX system architecture that was used for the U2 360 video screen is the same thing that ran the LED modules in the seats for the London Olympics opening ceremony. So the ability to expand the spacing of the modules in the U2 rig was taken to an absurd level in creating a distributed video surface that filled the seats of a stadium.

What defines LED systems topology is the path from processor to the pixel. A processor could directly output a stream of pixel data in a format the drivers would accept (often TTL) but this limits the size of the system. In a larger system you need something to strip out chunks of pixels and then output the pixel data for each chunk. This is probably why they are called hub boards. The decision relating to where to put the hubs and spokes in the system has a direct impact on where the designer needs to spend money on intelligence and for LED systems “intelligence” generally means a field programmable gate array (FPGA). This is true whether this task is pulling down the right pixels in one specific box or pulling down the right pixels for a series of LED tubes.

The inefficiency of “home run” driver topologies where each pixel has a cable that runs back to a hub board can become a benefit in certain highly distributed systems. In this case even the hubs can feed lesser hubs. The signal flow looks like the org chart in a very orderly company with one output hitting a series of boxes each of which has a number of outputs that feed yet another physically smaller series of hubs each of which ends in a single pixel.

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Some detail on the O2 project from CeBIT in 2005. Design by KMS Team and Schmidhuber + Partner, installed by MixedPixels, designed and engineered by Element Labs + Opto Tech. There is also a great video for this project.

In the last decade companies like Pixmob (image below) have developed wireless approaches to this “home run” system topology. Pixmob essentially projection maps a space in IR light. The pixels are all IR receivers (with batteries if needed) allowing for a largely freeform approach to signal distribution and resolving one of the major headaches of LED string – which is “how do I pixel map this without chasing the designer out out of the venue?” Glow Motion offer a similar capability with wireless RF distribution.

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The defining feature of creative LED products is the conversation that is had about how to manage the data. That conversation yields a system topology. You can daisy chain processors and you can daisy chain hubs and you can daisy chain LED drivers. You can fork each of these chains to varying effect (for example you can DA the output of a pixel string to mirror that string of pixels). How to best ship the pixel data from the processor to the pixels. It may be simple and it may be incredibly complicated and involve many many retired German ladies popping pixels in the ends of tubes so O2 can have a really cool CeBIT booth. The need to address the pixel data at various points in the system drives the addition of receivers or hubs or controllers that remove chunks of data and break it up as required to create the desired display. And this has made for an incredibly flexible modular form of lighting that is used if a variety of manners.

 

Modular Display History: Part Eleven

Daddy, Where do modular displays come from?

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Everybody who has a child knows that they reach an age when they ask the question? Sometimes it is “Mom, If these –so called– engineers are so clever why doesn’t the big TV put itself together?” or “Dad, if they knew they had to deliver it in pieces why didn’t they make it so the pieces fit together?” or “Hey, you are usually traveling but since you are stuck here because of Covid-19 can I tell you that I never realized that there were so many shades of white light! Why even bother pretending it is one thing? Do these people think they are fooling anyone? Oh, and the light in the hallway is out”

It is possible that some of you missed some good links in the previous article. The links are good. And this article is partially about covering some gaps in the previous articles.

For most of us modular displays have been around since we got into the business. Whether it is CRT displays, video projection walls, or the modular Jumbotron and AstroVision displays that once dominated sports venues or the occasional Rolling Stones tour. The need to make substantially larger displays that had either more resolution or more brightness than was afforded by single monitor or projection systems has driven a lot of innovation.

For my purposes here RESOLUTION and BRIGHTNESS are the two most useful lenses through which to analyze this market at a high level. In each case the displays are optimized to address a key requirement. In some cases this limitation is specific the application but sometimes the optimization migrates from one market to the other as the technology matures. An example is potting in LED screens which has been common in high brightness outdoor DIP displays for ages but is now showing up in a new embodiment in next generation displays where it protects COB and surface mount components on very high resolution screens.

Generally it is worth noting that very few of these core technologies were designed for this market but rather the market requirements of the public display market intersected with some existing technology that was then optimized for the needs of the entertainment technology wing of the modular display market. The rental and touring market in particular has been very creative in adapting technology to the requirements of temporary installations and live events.

A notable exception to this was the Mitsubishi modular OLED product that debuted at the CEATEC show in 2010 featuring a 3 mm RGB OLED pixel an a 384 mm x 384 mm module. While Mitsubishi may have shipped and installed some screens the product was clearly too early for the market [useful context for the recent Samsung claims to have invented modular television]. And this may have just been a public relations move on the part of Mitsubishi. At times it feels like 90% of what makes it into the public tech media is R&D press releases. Polished demos that are not even close to mass production.

I have already talked about breaking down display technology into dots, lines, and squares. But the real limitations of modular displays are closely tied to the physical, power, and data requirements of the displays. The need for the mechanical systems to tie an array together within very specific tolerances. The need to supply a wired power source for the displays (resistance is a drag). And last week we started to look at the need for data to pass through the systems along a specific path in order for the data to map correctly to the displays. All these things create limits on what manufacturers and designers can reasonably create. The simple dot (a single pixel at the end of a string) required an annoyingly complex and expensive power and data distribution system before wireless technology decoupled the physical pixel from the data mapping.

Beyond gathering historic information on the early LED market my goal in this series is to look at forms and topologies. If the LED video systems break down into dots, lines, and polygons then what are the basic building blocks of modular display systems. Do the rules of LED apply to other systems? In a conversation with a longtime industry person recently I noted that the creative potential of projection cubes seemed to evaporate as the products became stable and the sizes of the walls increased. That certainly has not happened with LED. Is it that the content systems did not scale to support the larger systems? Did the reliance on legacy video production and distribution cap projection cube walls?

There are some obvious ways of breaking down forms that have been covered in other articles. Boxes/Enclosures, frames, and shells cover most of the products surveyed here. Even non-LED products follow this model pretty directly. Today we are doing RESOLUTION. Next week we will do BRIGHTNESS

HIGH RESOLUTION

What is “high resolution” for the purposes of this article? We are going to carve out consumer displays and hard displays. Retina displays are lovely but we are not there yet. That said the next generation of displays is being discussed in terms of microns rather than millimeters. We will get there. But not today.

The resolution acceptable for indoor displays varies based on viewing distance and application but as a massive generalization for large displays viewed from a meter or so away the numbers seem to fall in the 0.5 mm to 1.2 mm range. At the low end this is the range at which commercial plasma displays entered the market and at the other end you have large format 98” LCD panels and now large meeting room focused LED display over the 120” mark.

The Cathode Ray Tube

This market was once centered around optimized CRT displays manufactured by companies such as Barco, Hantarex [ [http://www.hantarex.com](http://www.hantarex.com) ] and Dotronix [ [https://dotronix.com](https://dotronix.com) ] along with boxy professional displays from companies like Sony (The 2030 and 2530 below). These displays relied on external video processors to split a signal out across the individual displays and a mix of adjustment pots and arcane magnetic adjustments to create an acceptable flat color field across the displays.

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Forty years old you say … An article on the subject from 2012
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These CRTs were, along with input boards and power supplies, mounted in sheet metal boxes that minimized the gaps from active image area to active image area to the highest degree possible. The line art in the manuals and documentation is fascinating retrospectively now that the gaps in displays are so minimal. For starters the displays themselves were not rectilinear. These gaps will remain a focal point in every other display technology moving forward no matter how small they get.

FORM – Note that all the products integrate components into a single housing. This made sense mechanically but the systems also did not feature any components that benefited from being isolated from heat and the neck of the CRT left a lot of dead space for ambient cooling and the large surface area of the housing functioned as a passive heat sink. Alignment was fairly simple with small pins used for vertical alignment and four hole brackets at the back of the displays used for horizontal alignment. The best description of the philosophy behind the mechanical design was “alignment by gravity”. The margin of error was likely well in excess of 2 mm.

The Sony can be viewed as an enclosure but the other products were primarily open folded heavy duty metal frames where tabs on the CRT screwed into the frame at the corners. The strength of the glass likely formed a substantial portion of the structural integrity of the mechanical system. The Dotronix image above is not specifically a videowall image but shows the general look of the displays.

The Projector

Video projectors based on CRTs were also used in large arrays with all the attendant alignment and calibration issues. These were integrated into an open frame system for installations but manufacturers also made fully integrated boxes and while the systems started out as CRT projection systems they eventually moved to novel LCD systems or DLP based projectors eliminating the need for convergence. The addition of solid state light sources also helped sustain projection based video wall systems.

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What is fascinating about projection walls is that LCD walls have only just in the last few years achieved the level of narrow bezel that project walls had 20 years ago. So it was not the bezels that killed projection walls. It was depth and complexity.

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FORM – The projection systems also required a lot of volume. The systems designed for the rental market integrated all of the electronics into a single housing that was quite often a monocoque design. Again the volume of space required limited thermal concerns. These units generally featured a front and rear alignment connection.

Eventually folded optical paths and the commercial benefits of front serviceable systems limited the amount of space within the rear projection housings and provided some rationale for remote power supplies.

The need for front access and the limitations that the light path placed on the mechanical systems led to novel release mechanisms for the front screen surfaces.

The LCD

More sophisticated versions of this original CRT and projection model exist in the LCD market today with internal scaling and processing and complex mechanical systems that allow for alignment and servicing.

Planar designed an LCD wall system that separated the DC based display components from the AC power components allowing for better thermal management and redundancy on the DC side yielding more robust systems for command and control centers as well as other architectural installations. This is a natural break in an LCD display system as the companies that produce the LCD sub-assemblies sell them as an integrated component called an LCM that includes the LCD glass panel along with a backlight and a timing controller. It is possible to extend the connection from timing board on the LCM to the input by means of a custom LCD controller board.

This division of display electronics and power electronics is important in LCD panels as the source PCB and the switch mode power supply both generate a good amount of heat and in a narrow bezel LCD array there are not a lot of places for that heat to go.

At the moment the market belongs to LCD monitors built on modules from Samsung, LG, AUO, and others and a new generation of OLED products from LG but the transition to LED based systems has begun. And nothing says that more clearly than the Barco Unisee display. The LCD equivalent of that Nakamichi cassette deck that spun the tape 180 degrees to change sides. An amazing piece of engineering that demonstrates how much work LCD companies have to do to justify the margin and compete with LED companies.

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FORM – A lot the assumptions changed with LCD as the package is much more dense. The tolerances have become very tight and thermal issues arise that require new approaches some of which were borrowed from the control room market where remote power supplies most likely originated more as a matter of convenience and “serviceability” than necessity.

With a single pixel a little over half a millimeter in a digital system that is less friendly to adjustment than projector or CRT based systems the mechanical alignment of LCD systems has become part of what manufacturers and accessory makers like RP Visual offer to installers. At this level of tolerance small errors compound very quickly.

The LED

There are apparently two types of LED displays. There are actual LED displays and there are TVs with LED backlights that some person in a marketing department decided to call an LED TV and so now people are saying “Direct View LED” to describe actual LED displays. The term Direct View LED did not really exist when the iPhone was launched. And Samsung is exiting the LCD panel business. I just wanted to point that out.

NOTE: We are covering some familiar ground here if you have read some of the earlier articles. But there are some forks here that we did not cover.

The LED market for high resolution is driven by the progressive miniaturization of the surface mount LED packages that started out around 5 mm square and are now smaller than one mm square in high resolution products. The market has also been driven by Shenzhen (and China in general) and the growing sophistication of the suppliers and vendors there as they drive the price of screens down to a level that is practical. The cost of LED packages in China is a critical part of this. Going with a vendor like Nichia, Cree, or Osram can double or triple the cost of a finished screen.

The high res LED market is an an interesting hybrid of the above systems. The LED market is not yet precisely like the LCD market where a range of companies design on top of a high volume LCM but the LED market is most likely headed in that direction as the next generation of technology will be built on subassemblies with higher non-recurring engineering costs favoring much larger businesses with access to capital. This is particularly interesting when you look at a company like BOE. Michael Hao, CEO of Infiled, started his career at BOE but left to join Sinolight in 2006. BOE decided to focus on LCD production in 200 and exited the LED business. But now they are probably looking seriously at ways to move back into LED as a microLED panel supplier.

The move from DIP to surface mount devices allowed for more integrated red/green/blue three-in-one LED packages to be fabricated with predictable performance and yields. LED displays prior to this used through hole LED packages which limited performance. There were three-in-one DIP packages but without a good reflector the color mixing was not as good and the varying orientations of the DIP packages and thermal limitations meant these never became a big part of the display market.

The rental market for high resolution LED started out with a 10 mm LED product that was brought to market by Lighthouse. Following the story of Lighthouse can be baffling with many different people involved early on. The company was partially funded by the Lo family, whose LED packaging company Cotco was eventually sold to Cree.

FORM – The Lighthouse 102C product was the first 10 mm LED product that I used on a show. It was a mechanical failure and was quickly replaced by the 102D. This frame drew on experience designing framing systems for touring Jumbotron and projection cubes systems and it was an immediate improvement over the initial frame.

Lighthouse went on to focus on a product intended to rapidly move to a fine pitch display building on the success of the LVP102D. The new 5 mm product was based on a similar architecture to the 10 mm product. The key difference was that Lighthouse was attempting to make a COB display using a new Osram process and it did not work. This was in 2000-2001 long before the founding of any company involved in the current wave of COB displays. Before the flip chip.

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It is important to understand that this was not crazy in 2000. The DIP packages were pretty mature but the ones used in LED displays were not that old. And the shift to surface mount packages was rapid. There is no reason to think that the evolution would not continue at that pace.

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These Lighthouse 5 mm pictures are courtesy of Graham Andrews at CT.

Lighthouse’s attempt to reach for the untested technology created an opportunity for Barco. Chip-on-Board has had as many false starts as 3D cinema. It is both the obvious answer to the shortcomings of current and past LED displays and an unforgiving technology where manufacturers face issues relating to yields and optical variations that are a function of the different manufacturing methods of red and green/blue diodes. We are now actively watching various chip on board (COB), integrated matrix device (IMD), and various coated surface mount hybrid technologies compete to further expand the reach of the LED market.

The Alternative Displays

Blair Neal has a comprehensive article on this topic over on Medium.

“An artist has a large range of ways they can display their work. Cave walls gave way to canvas and paper as ways to create portals into another human’s imagination. Stained glass windows were early versions of combining light and imagery. Electronic displays are our next continuation of this same concept. A photon is emitted; it travels until it reflects off of or passes through a medium. That photon then passes into your eyeball and excites some specialized cells — when enough of these cells are excited, your brain turns these into what you perceive as an image.”

The previous article addressed creative LED displays but there are all sorts of creative displays and there are always technologies, creative and/or purely commercial, that are on the margins supported by companies that hope to take them mainstream.

The Alternatives – PRYSM

Companies such as Prysm [ [https://www.prysm.com](https://www.prysm.com) ] attempted to move to new semiconductor based display platforms. Prysm‘ s product was based on the logical assumption that blue laser diodes would become commodity items based on their use in consumer video products and that blue is an effective pump for phosphor conversion and that everyone had fond memories of CRTs and Plasma screens. But there were substantial hurdles in refining these screens to the point where they could effectively compete with LCD displays.

FORM – These displays were housed in metal boxes similar in many ways to those used in projection walls but the scanning laser system required a level surface to function. This fascinating exploded view from Edgewater shows just how different the Prysm product was from a projection cube even though the form fact looks similar.

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The Alternatives – Mitsubishi

Mitsubishi showed a modular OLED tile but sadly appears to have given up on the technology. The odds of a modular OLED screen coming to market

FORM – I do not have any documentation on this and would very much appreciate adding any available documentation to the linked folder. I can presume based on other displays coming out of the Japan that the housing was a formed sheet metal box that contained the OLED modules along with a receiver board and a power supply of some kind.

The Alternatives – Shinoda Plasma Company

— INTERMISSION —

We now pause to allow the remaining plasma TV owners to tell us how much better plasma is than LCD. Larry Weber and Tsutae Shinoda are going to send you all flowers!

I recommend going out and getting some coffee. Maybe order a soufflé. It could be a while. And by “going out” I mean go get some snacks in your kitchen and maybe more your laptop to a new spot.

— END of INTERMISSION —

Tsutae Shinoda was a key individual in Fujitsu’s development of plasma display technology. There was a point where the apparent cost reductions in plasma display technology seemed sufficient to propel it into the lead but LCD technology drove further and faster and while not technically as good as plasma in many respects the cost advantage allowed LCD to dominate the consumer television market guaranteeing that plasma would never move beyond the margins. Panasonic, Pioneer, and Fujitsu all exited the market.

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Here are two cool videos 12

When Tsutae Shinoda started his own company, still closely aligned with Fujitsu, he focused on making large screen seamlessly tiled plasma displays using plasma tubes. The concept seemed to have a lot of merit and there were many demos including one at SID’s Display Week in 2013 . The screen was attractive because it was remarkably thin and capable of curving. But the display never did not roll out commercially.

FORM – This display is similar to the LG Wallpaper OLED product in some senses. The flexible PCB [FPCB] connection at the perimeter of the display indicates that there is some sort of source PCB that is required to drive the display. And that would attach to a display controller of some sort.

The Alternatives – Orion PDP

Orion PDP referred to their plasma screens as “infinitely expandable”. The displays featured an almost seamless glass front face and were, like all early plasma screens, somewhat delicate. They also clearly incorporated some sort of front optical display that expanded the image to mask the gaps betweeen displays at the expense of contrast.

FORM – The rear of the display was and unremarkable sheet metal box integrating all of the electronics. These displays faced a lot of the same alignment issues faced by narrow bezel LCD companies but these displays were glass to glass meaning the tolerances were even tighter.

The Alternatives – LG OLED

LG has a history in narrow bezel LCD but has recently done some excellent work with OLED as evident in their 2018 CES booth or a trip through Inchon Airport. While OLED cannot currently match the small bezel size of LCD products it does offer a superior black. The thin OLED panel also lends itself to many applications where LCD panels may be inappropriate. Most critically the LG panels can curve allowing for the creation of a fluid rolling canvas similar to the Shinoda Plasma application demos.

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FORM – One interesting detail of the LG OLED video wall systems is the choice to separate the display panel from the control electronics and power supply entirely – as seen in the image above showing the display (upper left) and the control box (center bottom). I think this approach is partially a result of an incomplete vision for where OLED fits in the modular display space and it is partially a result of OLED being synonymous with thinness. At what point does it cease to be a display and become just another finishing material? In some ways this has more to do with the Barco MiPix than it has to do with the Barco Unisee.

 

Modular Display History: Part Twelve

Heat is a problem. It is a problem that impacts the working life of an LED package. It is a problem that impacts what color your screen is. When working on LED screens engineers will often just convert the display wattage directly into BTUs. The assumption being made is that an LED display is just a heater that happens to make light. There are a number of factors feeding into this. Heat from the AC to DC conversion, heat from the many resistors used in most LED screens, heat from the driver chips, heat from the LED dies themselves. It all adds up and if you want your display to perform well over an extended period of time then you need to manage heat.

When I say you can optimize for RESOLUTION or BRIGHTNESS but you have to pick one or the other this is what I mean and yet I acknowledge that all of this is constrained by where we are on the technology curve. We are constrained by affordability, reliability, and weight. A flip chip used in a microLED display is far better at dissipating heat than a larger LED die encapsulated in a DIP package. But then you aren’t trying to cram DIP packages together in the same way. Even in the case of a common cathode system there will be a choice between maximum brightness and maximum resolution. A time will come when we have excess brightness in the display at retina level pixel pitch for stadiums but then HDR and 8K cameras will continue to drive resolution.

We can throw this all out the door right now and build a display out of Jade Bird µLED modules each of which generates tens of thousands of Nits. At Display Week and elsewhere Jade Bird has shown displays capable of millions of nits so this is possible. These products are microdisplays aimed at the head mounted display and projection markets.

In this instance we can skip past the history of Jumbotrons, Astrovision, Starvision although it is worth noting that key elements of these displays were contained in sealed glass envelopes. The Philips Nitstar was LCD based and probably had a different system topology that was something like fluorescent lamp behind a color filter.

The tension between RESOLUTION or BRIGHTNESS is typical of outdoor displays. The displays need to be bright to compete with the Sun which is very bright as many have noted. Blair Neal wrote an article on why LED nits and LCD nits and projection are all different and this relates to why projectors and LCD displays are not so great in the sun.

[How to do video projection in full daylight – Blair Neal – Medium]

This might be a good time to point out something that we discussed when Blair was working on that article. That in LCD and projection the actual pixels have high fill factor. They take up a lot of the surface of the displays. This is a big part of why projection feels softer. But both LED and LCD are measured in nits so you can get a 2500 nit LCD and a 2500 nit LED screen. A nit is a measurement of surface brightness defined by one cadela per square meter. So to crank out 2500 nits an LCD is using almost the entire flat reflective surface of the display. But the emitting area of an LED display is much smaller. The reflective well in the middle of an LED package might be 1/3rd of the surface area of that surface mount component on the high side. But it could be 1/10th or 1/33rd of the overall pixel surface. If you just measure the size of the red, green, and blue LED dies it is much lower than that. And the rest of that surface is used to reject or trap ambient light to minimize reflection and improve contrast.

This is a good news/bad news thing. The good news is those plastic louvers and the gaps and holes help reduce glare and increase contrast. The bad news is that these parts also limit natural convection across the PCB and the LED packages. They trap the heat in to some degree. And metal shaders create a solar heat sink. Companies have played with perforating the shaders and using light pipes. This is part of a series of adaptations and compromises driven by the need for high brightness that relate to panel size, thermal performance, environmental protection, and viewing angle. For example large louvers help increase contrast but at the cost of viewing angle. A similar trade off was made with some DIP LED packages that had an asymmetrical output based on the shape of the reflector in the post and the encapsulated lens. With a fixed amount of luminous flux a decision was made that the vertical viewing angle as not as important and the horizontal viewing angle.

Another example is that many early LED screens needed dedicated HVAC. Not needing air conditioning was one of the benefits that Element Labs wanted to achieve with the Cobra panel. This was a case of eliminating a compromise that clients had come to accept as a competitive advantage.

We would typically look at the results of these decisions in terms of how they are manifested in the display stack but they show up everywhere in the system. One of the nice things about the LED clusters is that each one can be potted with a silicone resin but that cluster was still driven by a PCB that needed to be conformally coated and placed in a metal box. But the market has long ago moved away from LED clusters to larger more integrated matrices. While some of these decisions do impact the structure or form of the display most of these decisions show up in the LED display module where companies will try different louver and shader construction. Some have used two-shot injection molding to include black and transparent materials in a single part to better seal the front surface of the display. And almost all displays use some form of potting to try to minimize the possibility that any contamination or corrosion might occur in the PCB. Cruise ships and coastal cities often expose screens to salt in addition to water and so these environmental controls are critical if the screen is to operate for a reasonable amount of time.

Just the need for the potting and the need for the louvers pushes screen designers to have more space between LED packages. And it is possible to ignore this but you might end up with a screen where the contrast is not that good because the white reflective cups in the LED packages now make up too high a percentage of the overall screen. The point here is that if you switch to a high contrast LED package you drop perhaps 20% of your light output. Contrast and brightness are also often at odds.

I remember visiting Pilkington Glass in northern England and looking at their test facilities where they would take insulated windows past the point of structural failure but where they also had tests for salt and high humidity. All of the electronics in an outdoor display must be protected in harsh environments like cruise ships. But the thermal extremes in desert environments can be equally taxing. The power supplies and data distribution boards are vulnerable and a build up of heat will have a negative effect on the display.

One interesting lesson from the glass industry is that they eventually stopped trying to prevent water from penetrating the systems and they started focusing on making sure that they left vias for that water so that it would exit the system. As we get to wireless data transmission systems and panels that can achieve 10,000 nits at relatively low power perhaps the display industry will be able to shift the focus to simply managing the path of the water.

 

Modular Display History: Part Thirteen

The LED display business is changing. I mean this in a very specific way. This is not a vague arm waving “the LED display business is always changing” statement. I do not mean “the only thing that is constant is change”. I mean that what started with a Sony 55” television demo at CES almost a decade ago is now a wave of large highly-integrated companies pushing the limits of what displays can achieve with light emitting diodes. Samsung has become a very active part of the LED display market. LG is here. AUO is making some very good looking microLED panels (as R&D demos at Display Week and other tech shows – see also Lextar). And I also mean that companies in China like BOE are almost certainly going to be a factor in the LED display market in the coming years. If you are not familiar with BOE I would normally state confidently that you had seen an LCD panel made by BOE in the last week while traveling or walking around a city in an advertising or point of sale display but since most of us are stuck at home perhaps you have not seen a BOE display this week. To understand the scale of BOE you need to understand that they are one of the reasons that Samsung and LG are exiting the LCD panel market.

But BOE is not getting into the LED market. BOE is getting >back< into the LED market. And that is where our story begins with Michael Hao of Infiled explaining his professional journey in the LED display business. We exchanged some messages and emails and for the most part I am letting Michael tell the story with some small edits. He put a lot of information down here and I greatly appreciate it.

Michael Hao: In June of 2000 I joined BOE Shenzhen division which was established in 1999, co-founded with CNEDC (China National Electronic Devices Co., Ltd.) and dedicated to the LED display industry.

BOE was one of the early main players at the LED display industry in China, in the early 2000’s the other three key players are Leyard (prior to the joint venture with Barco), Lopu (in Nanjing), and QS-Tech (Xi’an). These four dominated the Chinese Led screen market at that time.

I worked for BOE for six years, moving from a hardware engineer to the R&D manager and then the chief engineer. In 2011, I developed a control system working with the Sony CX3281N driver chips, which was sophisticated for the time and even today it would not be out of date technology wise. It contains all the advanced elements which we are still used by today’s key integrated circuit suppliers, likewise the built in chips pulse width modulation, phase-locked loop (up to 80 Mhz internally), current gain control, and open/short circuit detection. Toshiba didn’t catch up, TI released couple of versions with no success, MBI took a long time to match the level of performance, but phase-locked loop and delay-locked loop are still missing due to the patented IP block by Silicon Core Technology.

BOE decided to focus on LCD industry supported by Chinese state and started to fade out from the other businesses including LED display since 2005.

In 2006, I moved to a private company, which I gave the English name, Sinolight. Prior to my joining it was called YJG, the Chinese name initials which make no sense to the oversea market.

At the time, Sinolight implemented individual 1in1 single color SMD LED, like the 0805 and 0603 chip type LED. So one pixel contained one RED package, one Green package, and one Blue LED package. The interesting thing is that the bin classification can be very tight for each color and the homogeneity of color and brightness were excellent by using this LED.

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Meanwhile, single package allowed the dynamic pixels happen by the arrangement of the single LEDs as you (Matthew Ward) mentioned in the prior part of the articles, the virtual pixels.

Top type 3in1 LED was only available from the top brand like Nichia, Cree, Osram, Avago (Agilent Technology) and the cost made the LED screen a luxury item. Big Chinese LED encapsulation company like Nationstar drove the TOP 3in1 LED in 2010’s and the single package SMD LED quit the market whilst the funny thing is that the tiny package 3in1 led for tight pixel pitches like 1010, 0808, 0606 actually are utilizing the chip type package as the “old” technology.

Three years in Sinolight, I enjoyed the opportunity to meet with many oversea clients and industrial experts, to build products for them as well. Including the first version of ICT inspireLED M25M, white version 25mm mesh panels mainly used for BMW booth in motor shows.

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In 2009, due to different viewpoints on international business, I left Sinolight and founded Infiled with my team. It was unfortunate that Sinolight went bankrupt in 2011, the same year as JDL, another top ten Chinese LED display manufacturer. These bankruptcies gave a sign to the booming industry that professional-operation-oriented management mode is necessary for all LED manufactures already. The industry has turned to the next phrase. The era when everyone that participated can earn has gone.

The industry is quite mature nowadays and it is getting harder and harder to find inspiration, as people follow each other, like the other industries doing the same thing. Eventually the competition will be driven by quality control (at all aspects) and cost control.

I would like to admit that the great “invention” of the last decade was NPP (Narrow Pixel Pitch) LED screen from Leyard, it opened and created a new market for our industry, it benefited every player in it including the entire supply chain. In person, I respect it very much whilst I disagreed it like most of the others in 2009 when we first saw the 1.9mm screen that Leyard showed in LEDChina show.

Today, a big player like Samsung is pushing their own micro / mini LED technology and racing in our industry. Micro / mini LED could be the next game-changing factor in this decade for indoor LED or display wall.

The biggest challenge or pain point for LED display, I would say is the homogeneity for perfect screen. Homogeneity for the black, homogeneity for single colors, and for the most tough white color by RGB. In rental and staging vertical, it is a sweet dream that different batches LED can match in one screen from different manufacturing dates and batches. The best calibration system still can NOT make it works in acceptable level today even with the LED chips already pre-selected in bins. Black surface is the king for contrast, the homogeneity for the mask(shaders), coating, PCB, glaring level need to be all settled perfectly to avoid the tiles visible effects, especially under strong ambient light.

Michael ended this section noting that “With 20 years of experience in the industry I am still learning many new and surprising things about this technology every day.” As Michael noted he moved from Sinolight to Infiled in 2009. Given that Michael left Sinolight to start Infiled with a team of people there is some continuity between Sinolight products and early Infiled products.

Michael highlights all the key items that companies in the LED industry are focused on right now. Resolution is important but integrating microLED and miniLED requires a process engineering driven culture. And as we focus on processing engineering it is important to understand that homogeneity is critical not just within a single LED tile or a single production run but within the total lifetime production of product at a factory or across multiple factories.

Handing things back over to Michael to look at the early days of product development at Infiled.

Michael Hao: The first product we actually built was ST-18, a 576 mm x 576 mm mesh platform with clickable LED strips which made with SMD5050 and sit in an aluminum strip housing with Parylene coating [Editor Note – Parylene is a thin transparent coating that can be used as a conformal vapor barrier on electronics. Sometimes it does not play well with UV light]. We could be the first manufacturer to implement Parylene coating onto LED outdoor display panels.

ST-18 was built in 2009 in the year when Infiled founded. In general, it was an ODM product for Visualed, Denmark, directed by Anders Prehn. It was quite successful in Europe, ICT Germany, Rentall Netherlands and other countries like Denmark, Russia … In America, it was exclusively distributed by Theatrixx Technology, a Canadian company. The other part of the world, South Africa, Brazil, Australia and South-east Asia, many companies invested the same product.

The pictures of the ST-18 is as follows. You can see the triangle “wedge” parts which are for changing the angle, and these triangle blocks can be stored inside the frame when the screen curvature doesn’t need them.

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The sales were interrupted by the one big batch LED failure and Infiled spent half year of time to recall the whole batch spreading globally. We still get sales after the recall but the lost half year did impact the success of the product.

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The image above is fron ST-18 job in Canada. The image below is from an ST-18 job in Indonesia.

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In 2010, for mesh product, we built our own platform. We called it C series. The picture that follows is the C14, a 14 mm product.

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It continued the 576x576mm panel size, the main frame was still with aluminum profile with CNC metal parts for the kingpins (which is retractable) and the adjustable curve coupler, which we called it VAC (Variable Angling Coupler). The VAC was a built-in -10 deg to +10 deg, 5 stops integrator curving and locking system, it was the very beginning VAC mechanism invention and many of the followers taken the conception just made with changing shape or stronger part.

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Instead of expensive aluminum single strips, we have updated it to a PCB cut-out module base mesh tiles, it saved the cost significantly and increased the manufacturing efficiency dramatically as well.

Again parylene coating was implemented and it saved the necessary spacing for silicone coating, which can make the mesh transparency ratio as big as possible. Beside 14mm, we also built 9mm on the C platform.

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In 2011, Pete Daniel and Mitch D. Kaplan visited Infiled with Graham Burgess, they loved our C series, all the concept except the tile dimension. We quickly made a decision to develop the 500×500 panels with the exact same as C series.

Three months later, we started to deliver MC7, MC15, then followed MK7, MK10 (MK series were with straight frame, no curve features). The products were quite successful as digiLED products in USA.

When I decided in 2009 to establish a company to follow our own vision to make products and businesses, I already got something in mind to develop a product with our own DNA, a product can be used both for rental and fixed installation, a platform can be good for both indoor and outdoor applications. The product/platform need to be standardized and with great productivity to replace the conventional metal box based LED cabinet products.

Thanks to my team’s great efficient R&D work, elapsed about one year time, the remarkable Infiled L series (Legend) was launched to the market.

Comparing to the metal-box LED panels, the L series contained overwhelming advantages in terms of reliability, integrity, weight, thickness, accuracy, serviceability, power saving and noise controlling.

The L series is in a 640x720mm form factor platform, 8:9 ratio to consider both 16:9 and 4:3 aspect ratio applications, pixel range covering from 4mm indoor up to 20mm outdoor. It is a modular design composing three elements which are 6 LED display modules, one frame, one PDU. Four captive screws for each LED Display Module and only one big captive screw for the PDU, tool-less service design. With the built-in frame kingpin and fast locks system, the panels can be used as hanging or stacking mode. 17kg per panel and 37kg / m2 versus 60-70kg / m2 of the metal box panels. Passive cooling design without fans features a silence screen.

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All three elements of L series are IP rated respectively and this makes the product so much easier for the users to install and maintain the screen in the field.

L series was quickly accepted by the market, and the first big project was for Jacky Cheung (Hong Kong super star) 1/2 century world tour (2010/2011). Picture follows, operated by AV Promotions HK.

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The L series has been recognized as the icon of Infiled and made Infiled known by the industry. Although more lighter weight die casting products came into the rental market, L series was still very strong in the permanent installation sector due to the modular design and flexibility to implement the product. L series is still active and remains in the top sale list of the Infiled portfolio, with the latest industry technology updated.

In 2013, Infiled launched our first platform for NPP, the S series, down to 1.8mm.

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With the retractable footers and side blades, it introduced the industry first built-in protecting mechanism system for tight pixel pitch LED product to release the pain points of the fragility of the NPP product.

ICT did a fabulous installation project with S2.4 for the headquarter of Volkswagen in 2016, 110m2, 8K curve screen. Picture follows

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Like the computer industry follows Moore’s law, our industry has been keeping evolving rapidly since it was born. No matter what you have achieved it is all in the past. To stay relevant innovation needs to be continued non-stop …

One of the nice things about our industry is that we have not had Moore’s Law, but we do have Haitz’s law.

“Named after Roland Haitz, a now-retired scientist from Agilent Technologies, the law forecasts that every 10 years the amount of light generated by an LED increases by a factor of 20, while the cost per lumen (unit of useful light emitted) falls by a factor of 10.” [Haitz’s law | Nature Photonics]

This was put forward at show called Strategies in Light which is where you could find Tony Van de Ven and many other people around 2000. I think I visited the show in 2000 at that hotel on the 101 in Burlingame but only to poke around and see Tony.

Haitz’s law is sort of like a guarantee that we will have excess luminous flux for some applications. Haitz’s law tells us that light bulbs may become too cheap to manufacture. But Moore’s law is about bulk computing where the CPU (or SOC) can be the dominant component in the bill of materials. And to a degree Haitz’s law has been much more relevant to commercial lighting which is a bit more like this when they look at light engines. Where Haitz’s law says that we will get more lumens at a better price the LED display industry basically stops caring once the mechanical system exceeds 50% of the bill of materials cost for a given pixel pitch. Basically wherever that is we can draw a line between the past and the present. The process driven approach of microLED might make Haitz’s very relevant to the LED display industry.

NOTE: The nice thing about doing most of the writing myself has been that I do not need many rules. Michael has done much of the heavy lifting this week and that made me consider what works within these articles and what does not work. I have tried to avoid discussing current products in this series except to point out similarities or to create context for longer term trends. I try to use 2016 as a cut-off for a variety of reasons. First—The series is about the core technology and historic trends and I want to avoid sales and marketing discussions. Second—2016 feels like the year by which a lot of major changes had been codified. There are certainly new products but they do not need to be covered here.

 

Modular Display History: Part Fourteen

Flexible /ˈfleksəb(ə)l / adjective

  • It bends. To bend. Bendy. Bendable. Floppy. Twisty. Curvy. Swooping. Droopy.

What does “flexible display” mean? Did anyone ever ask for a flexible CRT or a flexible Jumbotron? If not was it because they were afraid of being laughed out of the room? Do people assume heavy things are inherently not flexible? What about other technologies? It is a fact that an LCD panel is flexible right up until it isn’t. LG has made some very interesting flexible OLED products but they are wisely not selling the roll up version delivered in a tube so customers can just velcro it to the wall. Have you ever checked to see if any of the walls of your house are plumb? Do people know that the large format LG OLED displays used in televisions and the smaller OLED panels in phones are built on a completely different display stack?

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If you have to bend all the fibers to get them into the display is the display flexible? How many people mean “stretchable” when they say “flexible”? I have a lot of questions.

I am going to divide flexible displays into the following categories: Bendable, Segmented, Fabrics (soft meshes), and Mechanical. There are some gaps here that I will address later in the article. It is also worth noting that some of these break my earlier categorization of displays into boxes, space frames, and shells (monocoque) and this is because I excluded tensioned displays.

BENDABLE – This is a solid two-dimensional plane that can be deformed to create 2D and some limited 3D curves. A thin FR4 based PCB would meet this criteria as would variable flexible PCB options.

SEGMENTED – This is a single unit formed of nominally uniform subsections that are held together by an adjustable frame or shell that allows for the curvature of the segments to be controlled and fixed at a desired point.

FABRICS – These can be fabric based meshes or nets. The key factor will be that the connection from pixel to pixel or module to module can move independently from the connections to other points in the array such that the display can be “draped” in a non-2D manner.

MECHANICAL – A very large screen that can change its shape might be considered flexible in some manner. Flexible joints that allow a screen to change the physical relationships between display modules for example.

We can add to this classification a timeline that indicates that designers and tinkerers wanted flexible displays almost as soon as companies even started imagining full color LED video displays. This statement from 1993 “Further, the color display device according to the present invention includes a color display device having a display portion which can be rolled” and through the use of “three light emission diodes of three colors, for example, red, yellowish green, and blue”. The interest in less rigid displays also drives this statement about LCD panels from 1994 “With the technology thus limited, it is a general aim of the present invention to provide an electronic display which is readily configured in a curved or flexible (hereinafter non-planar) configuration, and is thus suitable for applications not readily served by the current flat panel liquid crystal displays.”

I first encountered the illustration on the right below (Zhang) when I was researching a patent that Element Labs was considering filing in March of 2006.

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The appearance of full color LED displays was followed almost immediately by simple mesh screens such as the LEC screen in Japan and the initial fabric design concepts for the backdrop of the U2 PopMart tour happened right a the beginning of the modern LED display industry. This rapid iteration was driven by the accessibility of the modular components that go together to make a screen. Once there are “intelligent LED clusters” you could make strings of LED pixels meaning that the design and functionality of the electronics and the mechanical system can be separated in such a way that one set of electronics (and string of LEDs) could be integrated into a variety of different configurations. This is a critical point that ties into several of the earlier articles and was the focus of Modular History Part Ten. An LED display is an arbitrary arrangement of components to the degree that the driver is separate from the light emitting components is separate from the mechanical and packaging systems. So in theory I could take 192 LED dice (64 x r, g, b ) and some driver components and make a nice animation where we bounce through a series of assembled and exploded views where each finished design is immediately stripped back out to its raw components and then reconstituted as a completed different screen. As Michael Hao noted last week, you can put the red, green, and blue LED dies in three discrete LED packages or you can integrate all three colors into a single package. A wide range of designs were possible with off the shelf components and if you are willing to move beyond what is available off the shelf and you have a modest budget you could get custom LED packages or custom drivers and you can make something new at a fraction of the cost of other display systems. This is not possible with an LCD display because LCD display production is driven by process engineering costs and the optimization of a flow of display glass through a fab. An LCD display manufacturer might want guarantee 100,000 units a month volume when they look at producing a custom panel. At lower volume the costs are eye watering. OLED displays are the same. Making a custom CRT was probably just as bad. This massive variation in display topology is unique to LED.

BENDABLE – I like the phrasing in the quote above. A bendable display delivers a “non-planar” screen surface. This is possible by altering the materials used or by simply making the materials so thin that they can be bent to a certain degree.This is what is happening with large format flexible OLED and also what happens when you try an pick up any modern LCD glass over about 40″ diagonal. The glass is so thin that if you lift one corner the panel will become … non-planar. The Shinoda Plasma tubes should probably be categorized as a bendable display in spite of the fact that the each display was composed of many tubes. And there is another non-planar plasma display option using plasma spheres. This work was performed by Carol Wedding at Imaging Systems Technology.

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In the case of LED display modules this can be achieved by using a very thin standard fiberglass (FR4) PCB or by using polyimide or another flexible PCB material. Nanolumens obviously factor into any discussion of this particularly because their particular journey started with a ground up rethink of how to drive an LED display. And while they eventually adopted a more traditional LED display topology it is the belief in the initial concept that drove their commitment to flexibility (link to photo).

 

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Another early advocate of flexible LED tiles was Digiled who introduced the digiFLEX product in 2008. The digiFLEX module integrated a silicone rear housing with magnetic physical connections that work with any ferrous material an integrator might use. This means a laser cut sheet metal armature can be applied to a form allowing for a large continuous surface for the magnets. This can be viewed, from a certain angle, as an adaptation of the MiPix clip system.

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You can see in both displays above the ability to deform off axis from the orientation of the display matrix which is interesting but limited by the need to join the edges of modules and the inability of these products to offer a true 3D curve without the use of trapezoidal modules.

SEGMENTED – A segmented display is composed of a series of LED modules that are connected to a structure that maintains the physical relationship between the modules as the curvature of the frame is adjusted. The are multiple ways to do this but I think the Winvision panel below is a good example.

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It is easy to see the functional blocks of this frame. The low profile strips connected to a flexible lateral rib that can be tensioned by adjusting the arm. The degree of the adjustment is clearly visible in the center spine.

This “family” of flexible displays can extend into lower resolution displays like the ROE Linx, Revolution Display FlexMesh (VER), and other earlier displays. It is possible within this definition to extend the term Segmented to any assembly composed of multiple modules connected in an adjustable linkage. By this definition an Element Labs Stealth panel would not be a Segmented display but a touring rig of Element Labs Stealth panels shipped on a set cart or case and connected to a curved header would be a Segmented display. This inconsistency is because I am making all of this up as I go. Happy to hear your rules in the comments.

The LED segments in the display can be scaled to deliver a full display (rather than a mesh) and depending on the rigidity of the segments the finished display could be segmented or curved. In the Gtek display below you can see clear vertical lines dividing the segments. The picture of the GS2.9TC on the left shows the edge of the PCB.

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FABRICS – A Fabric display will almost always be composed of LED strings because as noted earlier the electrical requirements and the mechanical design may not … mesh. [Thank you. You read this far and I dropped that on you.] The demo screen for PopMart is a good example. If you can drape the screen across a car and the result is even vaguely car shaped then it is probably a fabric.The Soft-LED product from Main Light is a good example. Color Kinetics light strings integrated into a drape.

Element Labs introduced a product called Helix H75, that was developed by a small UK company. H75 was a cargo net like mesh. Each module had four pixels but the intra-module connections were all flexible.

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The one area of flexibility that we do not cover above is the flexibility of LED screens and pixelated LED tape. The question I would ask mirrors the contraction in the Stealth panels. A single panel is not flexible but when used in an array connected by flexible hinges the product could be considered as a Segmented flexible display. If you took a single piece of pixelated Cotco LED tape is that a flexible video display? What if you integrate multiple pieces of LED string into a backing material like the Main Light Soft-LED product?

The illustration below relates to this video – Secret Video

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The nice thing about LED string and LED tape is that you can meet a lot of unusual design requirements by bending LED string or LED tape into all types of contorted arrangements.

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I think both of the projects above were handled by XL Video. The Beastie Boys project on the left always reminded me of an Alexander Calder mobile although I have no idea if that was the intent [Additional information]. If you want more of the same you can check out the Marco Borsato show here.

MECHANICAL SCREENS – A screen where the flexibility is defined by the ability to vary the position of one module relative to other modules in the system.

I remember Tait and Nocturne making a Venetian blind screen for a tour. The LAADtech screen is conceptually if not mechanically similar. The link to the PDF document is well worth following in spite of the streak of “the condescension of hindsight” that is apparent in a document from 2013 covering a screen designed in 2005. [Yes, he beats up on Stealth a bit]

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And the Barco FLX was conceived of as a much more ambitious hybrid of string and structure. The FLX 24 was at the core of the U2 360 screen. The one ring to bind them all. A flexible and modular string product designed to give designers total freedom.

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It is obvious that you can approach “Flexibility” from a number of different angles. I have laid out a few but there is something consistent here which is that the goals of the designer and the requirements of the application drive the design just the same as any creative display. There is an approach that says “I can do everything with LED tape” and a reality that a more carefully considered design will yield a more robust system.

Full Interview with Luke Luttrell – CEO of Project Content and NextLED

Full Video Transcription

Bob Norman:

So this is Luke Lutrell, everybody. And he is CEO of projectcontent.com. Also CEO of Next LED, some of the nicest hardware and software out there as far as electronic signage goes and LED signs in specific. He has also been a leader in electronic sign market for over 15 years. Very nice guy. Thanks for doing this, Luke. I really, really appreciate it. By the way, my name’s Bob, everybody. I’m co-owner of Guthman signs. So thanks for coming, Luke.

Luke Lutrell:

Thank you. I’m glad to be here. I enjoy spending time with other people in the sign industry.

Bob Norman:

Absolutely. We’re a big family out here, so we do appreciate having you, thanks for making the time. So we’ll just jump in. Just wanted to ask you some questions about content, give people an idea of what’s what’s good, bad, and ugly about content, why it’s important, that kind of thing. So I guess that’s the first question. Why the heck is content important for a LED sign anyway?

 

Why is LED sign content important?

Luke Lutrell:

I think I always equate buying a digital display for your business as buying the Ferrari, the sports car of sign options. And I don’t know too many Ferrari owners who are going to purchase that beautiful piece of machinery and then fill it with 85 octane fuel. If you’re going to purchase the most premiere piece of marketing tool for your business, then you should be filling it with the best fuel possible to get the best and biggest bang ROI for your expenditure.

Luke Lutrell:

The second thing I like to think of why content is so important is that this dynamic machine that you’ve purchased is your new 24-hour a day employee, that’s going to be working out on the street for you. And that employee, if it shows up with an untucked shirt, messy hair, and a poor attitude is not going to bode well for your marketing and your brand and is going to be perceived poorly. And really content is key, and you’re going to need to feed this beast daily to get the amazing outcomes that it is absolutely capable of delivering.

 

What’s hard about working with content?

Bob Norman:

All right, so I’m kind of playing devil’s advocate here. I hear every day, it’s super important. That sounds like a lot of work.

Luke Lutrell:

It is a lot of work. Any form of marketing that your business is participating in, and it should be diverse, you should have your marketing efforts put in a lot of different places. But each area or tactic of marketing requires a different level of activity, performance, skill, knowledge, and consistency. And so you have to take the approach that this is going to be a lot of work. But just because it’s going to be a lot of work doesn’t mean that you should avoid this technology. What it means is that you need to understand how it works, how to utilize resources that are available to you to make it as easy as possible, and three, how to craft it and craft messages in the right way so that it’s easy for you to see the impact and understand what it is doing for you.

 

What makes (LED Sign) content effective for a certain audience?

Bob Norman:

Right, right. It sounds like a lot of empathy is important there, knowing your audience, that kind of thing I assume. So what makes effective content then? I know that’s a super simple question, probably overly simple. But what makes good content good for a certain audience? What should we be thinking about?

Luke Lutrell:

Well, when I think about content and what’s good content, I think of two things. One is eight seconds, eight words. Your audience that you’re attracting with these outdoor digital signs is only going to give you a glance while they’re driving. If you’re lucky enough to be at the intersection, you might get a few more seconds. But they’re going to give you that quick glance and because it is a short window of time, you’re only going to have a short window of time to get your point across. And so a common mistake I see is people having too much information, too fast, and not the right use of the words to drive home a message.

Luke Lutrell:

Now, a lot of people think that they’ve got to get the whole message out in that few quick second glance that they get, but about 85% of your customers are going to be living within a five mile radius of your business. And that bodes well because most people, whether they’re going to work or going to school or going to the grocery store drive the same streets. And if you’re on that street that they’re driving, you’re going to be in front of them multiple times per week. So even if they give you that glance once, twice, 10 times a week, even if you don’t catch their full attention the first time, you’re going to have multiple chances. The frequency of that message is going to be very strong. And so keep it simple, keep it short, and make it easy to digest so that after seeing it three, five, seven times in one week, it starts to stick.

Bob Norman:

Wow, that’s awesome.

 

How can content help you stay top of mind?

Luke Lutrell:

Being able to easily digest it and to remember it is important because it creates this top of mind awareness. Creating advertisements and content that helps build your branding and brand your business’s image, makes it easy for people to remember who you are, what you do, so that when they’re in the market for those services, it’s top of mind.

Luke Lutrell:

The second thing that makes for good content is a call to action, and that can be in the future, or it can be today. I mean, everyone preferably wants that impulse action today. But sometimes that call to action can be in the future, whether it be a specific event, or a specific sale, or a specific outcome that you’re trying to reach.

Luke Lutrell:

So putting the right messaging in there to drive the right outcomes with your business is important. And that does take experience, it does take somebody who has a marketing mind, it does take that empathy or putting yourself in your client’s and your customer’s shoes, like you mentioned earlier Bob, so that you are creating the right message in eight seconds or less, with eight words or less.

Luke Lutrell:

And it sounds easy, and we’ll talk about this some more later, but the truth is large marketing agencies get paid thousands, hundreds of thousands of dollars to run outdoor advertising campaigns. And they do it in eight words or less. So even though it’s only eight words, using the right words and matching it with the right content, the right graphics, the right colors is an art and it does have varying levels of skill and expertise.

Bob Norman:

Awesome.

Luke Lutrell:

One last thing on what makes good content. So on the actual graphics side of it, because a lot of people ask that question. For outdoor digital displays, we’re working with such a small pixel matrix compared to an HD television screen and other digital platforms. And so with this technology, it’s very important that your colors have good contrast and that the text that you do use is easy to read. A lot of softwares do have the ability, but not all of them have the ability to use a good stroke and, or a good shadow to help accent the letters. And the size. One of the reasons why we always say eight words or less, it’s because it’s easy to read, but also it allows on those digital displays to have a much larger letter. And the larger the letter is on your display, the easier it is to read, especially from a further distance.

Luke Lutrell:

And then the last thing, which I think is the most important and the hardest thing to do with content, especially if you’re doing it yourself, is the transitions. The transitions between slides, that’s what catches people’s attention. And everyone is trained to know what a wipe is or a fade is, because they’ve been around since the nineties with PowerPoint. And they’re great tools. But if everyone on the street is doing it, people’s eyes are not wowed by it. And they’re not catching it as being something different. And the human brain is certainly wired to notice difference. And so utilizing newer transition techniques and utilizing high animated content for those transitions can make a big difference in catching someone’s attention and giving you that impression over and over and over throughout the length of your messaging.

Bob Norman:

Wow, that’s awesome info. Thank you so much. And I like how you broke it down into easy points. That’s the first time I’ve ever, ever heard it broken down so simple. Thank you. And I know our people that watch this are going to get a lot out of that, for sure. I’ve actually heard … to your point about having content on the sign and understanding what makes good content visually and the negative bias, I think it’s called when people … we’re always looking for the difference, the different things about what’s going on.

Bob Norman:

I actually met with a customer once onsite in front of their LED sign. It was an old LED sign and it actually had nothing wrong with it. Obviously I own a sign company. My job was to get them a new sign, but my job is also to be honest. So they have the sign there and beautiful sign, nothing wrong with it. They just had really bad content. They didn’t know it. They thought it was something wrong with the sign. So what I did to show them that was say, “What do you like about the content that’s on the sign?” And then he just went into … he said, “Well, I like the size.” Or I forget what it was, but there was something simple about that he did like.

Bob Norman:

But then he went all in to the negative, all the differences, all the bad things that he didn’t like about it. And I just took notes. And then we had a designer do that for him, what he was describing, put it up on the sign. And it was like, he thought he had a new sign. It was amazing. But those things like that happen probably too often because I think so few people really understand those simple points that you just got across. So thank you.

 

How to choose the best LED sign for your content?

Bob Norman:

Yeah. So I think that kind of brings us into a hardware versus software. Luke, you’re in a super specific kind of circumstance to where you’re kind of a specialist in both areas, owning a hardware company and making LED high end, very high quality LED displays at Next LEd and Project Content with the software end over here. I guess the question is, how should I phrase it? What role does hardware play in your decision to choose a sign? Or should you think about content first for the sign first? How do we make that decision on what’s important for the sign and how do content and hardware, how do they go together? How do we put that together?

 

How do we make that decision on what’s important for the sign and how do content and hardware, how do they go together?

Luke Lutrell:

I think that it’s a hundred percent guarantee that you have to weigh that in in making your decision when purchasing a display. If your future led display that you purchase isn’t capable of delivering the messaging and the image that you’re requiring or that you’re dreaming of for your business and your branding, then you need to walk away. Because one, you’re not going to be happy with the purchase. And two, if you’re not happy with it, you’re probably not going to put your full effort behind using it. And three, ultimately, it’s just not going to do your business very well. But with that said, it now being 2020, most full color LED display manufacturers have been around for five, 10, 15, 20 plus years. And the technology has improved greatly. Whereas most manufacturers are using a bare minimum standard of components that allow for great content.

Luke Lutrell:

And so there are a variety of manufacturers that you can choose and have great content. And so the industry as a whole has increased dramatically over the last 10 years. And so as a consumer, as a purchaser of this product, especially with somebody like Guthman, you’re going to get a great option. And you will probably have three to five great options when it comes to purchasing a display.

Luke Lutrell:

Most manufacturers are offering software with the purchase of displays. And with that, they’re also offering content, libraries and content packaging. But where most, if not all manufacturers, they are lacking in content libraries, and the software in which they deliver that tool to you.

Luke Lutrell:

I think as a business owner, it’s important to recognize that this element or this medium of advertising requires a high level of experience and expertise to be able to deliver the best of the messaging. Doesn’t mean that you can’t do it yourself, but being able to utilize tools to cut your time and to improve the quality of the content and the messaging that you want to use is something that you need to consider. And I do believe that and including Next LED, that there are some limitations in manufacturer software and the libraries that they offer. They’re good, but they’re great. And that’s where we started Project Content two and a half years ago to solve that problem. To create better tools, to allow customers to get the most of their digital signs, regardless of who the manufacturer is.

Bob Norman:

Awesome. So where do you think content packages go wrong when they’re attached to these signs? It seems like it’s been an afterthought for so long in the industry, maybe because of, I don’t know, I’m just guessing, but maybe because of the definitions weren’t high enough for it to be transmittable on the face of the sign.

Bob Norman:

Maybe that’s why maybe it’s a different reason, but it seems like it’s taken a back seat for so long. Yet, you’re telling me, you should really think about content first, what you want to get across first, and then in conjunction with that choose the sign that’s going to be able to do that. Rather than visa versa, get the best price or get whatever variable you want in the sign. And then think about content afterwards. That’s been going on for quite a long time from what I understand. What do companies get wrong with content packages?

 

What do companies get wrong with content packages (on LED signs)?

Luke Lutrell:

Well, I definitely think that most manufacturers or custom electric sign companies who are delivering this product to the regional marketplaces have known that content has been an issue for a long time. And when it has been provided as a solution, it’s always been added on the back end. And it’s usually only been added when customers do have that doubt of, “How am I going to do this? I sell pet food supplies. The only graphic design tool I know how to use is Microsoft PowerPoint or Microsoft paint.”

Luke Lutrell:

And so when customers have those objections or have those doubts, that’s where I’ve seen a lot of people come in and try to offer packages. So, whereas there are good dealers out there, like Guthman, who’s promoting content the way it should be at the beginning, most are not. And that’s where I think that the problem has been is that by doing it on the back end, it’s like a bandaid just to close the sale and get on with it.

Luke Lutrell:

And so what happens is a small business, or even a large corporation that has multiple locations gets into this high technology piece of equipment, this type of software that nobody goes to school to learn how to do. And then they’re putting it on the backs of either an hourly employee or a marketing agency that’s already spread thin. So when you have all those things working against you, it’s easy for your digital sign to have generic content that’s not standing out and is not generating a good ROI.

Luke Lutrell:

And so from a content package perspective, I think that if a business owner goes into this thinking, “I’m not going to put 85 octane into my Ferrari, I’m going to put the top of the line fuel into my Ferrari of a marketing machine,” they can make the right choice up front, have the correct expectations of what this is going to take, and be committed to making it do what it’s supposed to be doing.

Luke Lutrell:

And if you can get that whole line correct in the process, that buying journey, then you’re going to, as a business owner, be way more excited and way more profitable and have more attendance, whatever it is that you’re trying to accomplish with your display than you would have ever dreamed them with this technology.

Bob Norman:

Awesome. That’s perfect. Yeah. It makes sense. This is why we’re doing this video to get this out there. I mean, absolutely. Think about content first and consider it first before you think about anything else really.

Luke Lutrell:

Yeah, because you mentioned it earlier. This is a marketing tool and this is a part of your media package. And so just as you would care about how you’re going to look in front of a television commercial, or how you’re going to sound or be perceived on a radio ad, it’s all the same. And you need to be prepared what it takes to make the best image possible to your customers.

Bob Norman:

Yeah. And we hear it every single day. I hear it from our guys every single day. I deal with it every day. And it’s kind of the old guard and signs that everyone’s still sees out there with the monochrome red. And it’s got two lines of text on it that say, “Church on Sunday, 10:00 AM,” or “Hot dogs for sale,” whatever it is. But it’s literally just three or four words in a text only format with no background, with no outline, nothing different to look at. It’s absolutely an invisible sign design. That’s what I call them, invisible because no one can see it. It’s like, it’s not even there. Because like we were talking about earlier with that negative bias or the differentiation bias, I think it’s called, whatever the idea is that something different is what our eye, what our brain looks at.

Luke Lutrell:

There’s a bank. Well, I know it now, about three quarters of a mile from my house. And in a conversation with another business owner, we were trying to landmark where something was someone. You know, by that bank over on that street. And I was like, “I live over there. I do not know what you’re talking about.” He’s like, “Yeah, they’ve got a digital sign.” And I’m like, “I promise you, I see every digital sign on every street.” And well there was two things, one, it wasn’t monochrome display, which had its day in the sun 15, 20 years ago. But it’s been on and I drive down that street all the time and that bank has been invisible to me for the three years that I’ve lived down the street from it. And it’s because it’s red text, it never changes. Now, I notice it now because now it’s [crosstalk 00:21:13] for me.

Bob Norman:

Exactly.

Luke Lutrell:

But even somebody that’s in the industry that’s looking for these signs can miss them if they are as you put it, invisible.

Bob Norman:

Right. And knowing signs and knowing sign guys and gals, we see every sign. Like we purposefully. So that’s crazy that that was actually invisible for three years to you. That’s a good story though. Those are the things that are happening every day though.

Bob Norman:

Yeah. So while we’re looking at all the different ins and outs of what makes good content good and bad content not so good, it looks like Luke might be able to show us some cool examples. I’m sure he’s got a few in his pocket to illustrate the topics we’ve been talking about a little bit.

Luke Lutrell:

Sure. As with most methods used in marketing, different tactics, different campaigns, tracking is not always tangible, especially when you’re trying to build brand awareness and have a consistent message and image in your community. But what we have observed over the years are two major trends and one is that bad content doesn’t work. And so here’s an example of what I consider to be bad content. It’s not bad in the sense of, I mean, the words are spelled right. There’s two different colors that are certainly contrasting well with the black background. But as I’ve alluded to previously is that this type of messaging is not being noticed by the traffic driving by. If you asked them to specifically look at this, they’re going to be able to read it. And they’re going to be able to understand what it’s communicating to them, but only because you told them to look at it. When you’re trying to capture the attention and that that short glance from somebody who’s driving by at 45 miles an hour, they’re probably not going to be looking for this display.

Luke Lutrell:

And so it’s by simply tweaking it with better content. You can now create an animated and more vibrant display that is moving in a way that can capture intention and keep people looking at it frequently throughout the week as they traveled to school, to work, to the grocery store.

Luke Lutrell:

Here’s a good example right here of a particular ad. This is a custom ad that we’ve created for a local car dealership. And it’s just a now hiring ad. But you’ll notice as I’ve alluded to, there’s great contrast in the colors, there’s less than eight words, and the words are large enough so that they’re easy to read on an outdoor display. And then the most important part is that eye catching transition. That’s not your typical PowerPoint fade or wipe.

Luke Lutrell:

And so bad content does a few things. If you don’t take the time to change your message frequently, if you don’t take the time to have a great message, you’re really telling your customer [inaudible 00:24:28] don’t care that much about. And that’s a powerful message even when it’s a negative one. And so bad content doesn’t work. And when the aesthetics of your content are poor, in addition to the poor message or lack thereof changing it, your potential customers will not lock in on your display. Your sign will be drowned out by the hundreds of other messages and signs along the street. You’re not going to cut through the [inaudible 00:24:54] and you will not be building that regular audience that you can communicate to on a weekly, daily, hourly basis.

Luke Lutrell:

Now, great content on the other hand drives retention. The goal here is to retain customers, build new relationships, and keep them engaged with your sign in their daily interactions while driving your street. We have a large number of auto dealerships that we provide both a template and custom content services for. And we’ve seen that four out of five auto dealerships have been able to track considerable foot traffic growth when they use focused promotions only on their digital displays with a specific marketing campaign. And so if you use this tool correctly, you can run certain messages and certain campaigns that will allow you to track activity, track engagement, and track sales. And so if you’re putting this into your full campaign for a month or a quarterly campaign, if you use this in conjunction with your other tools, you can track it and you will see considerable changes in growth if you’re using the right message and you’re using the right aesthetics.

Luke Lutrell:

One other story that I like to refer to as a case study, there’s a local parish in our town that is using our product and services for the first time this year. And they have an annual parish event, like a community event where they have food and they have a bizarre, and they do some other things. They saw a 20% increase this year, as opposed to last year in attendance. And when I reflected with them upon that after the event, they did make a considerable effort to focus the message for that event two to three weeks before, and they made it consistent. So there was only like two or three messages at once.

Luke Lutrell:

And that’s one thing I haven’t talked about yet today. Don’t put 50 messages on there because you’re not going to get that one strong message top of mind awareness thing through, unless people see it six, seven, eight, 10 times a week. And so we encouraged them to run that parish event advertising two out of three rotations and do it consistently for two to three weeks before the event.

Luke Lutrell:

Now, there was most likely some other factors that led to that 15, 20% growth, but I guarantee you, the LED display had a lot to do with 12 to 15% of that. And so having the right message, using it at the right time, and then being consistent and loading your display up with those one or two key messages will drive growth and retention of the information you’re trying to present.

Bob Norman:

Awesome. Yeah. That’s a great reminder that people ask us all the time, “Why is it important?” And we can tell them all day long, but those stories are really powerful. We hear them. We need to learn how to package them and get the news out better to people. We’re working on that. But it sounds like you got a few in your pocket, so that’s always good to know that there are real examples out there. These do work. People wouldn’t buy them if they didn’t work. And good content does work. People wouldn’t be doing it. You wouldn’t have a whole business doing this if it wasn’t important or effective, right?

Luke Lutrell:

Yeah. And if we didn’t believe in it 100%. Absolutely.

Bob Norman:

Right. Right. Absolutely. Well, that is awesome. Thanks for sharing with us one of those examples. Thank you for the explanations. It’s obvious to me why this is all very, very important. It has been for a long time, but hopefully your two cents here gets across how important it is.

Bob Norman:

And of course, everybody, you can find Luke Lutrell, he’s on the interwebs as they are, just as we are here at Guthman. Feel free to reach out to Luke or Project Content and Next LED, or look out to us if you need to work on any projects or have any questions about content, we’re always here. Anything else you want to add to the end before we wrap up, Luke? It’s pretty obvious to me, why a custom content tool like Project Content is so important. So I’m sure there’s others out there. What makes Project Content special? What makes you special, Luke?

 

What makes Project Content special?

Luke Lutrell:

Well, certainly not my hairline. Yeah, I think when we got started with that and it’s still today, the goal is we want business owners to get the most out of this technology. We believe in it. And in order to be able to do that, we have to, as an industry, create tools that make it easy and make it quick and that make it impactful with the messaging we’re creating. And whereas the software that’s available to most sign owners is good, it’s not as good as say an Adobe Creative Package or suite of professional design tools. And most business owners don’t have somebody on staff that has expertise with Adobe Creative Suite and all the tools that it takes to create these high end images. And a lot of businesses don’t have access to a marketing agency, or don’t want to spend the dollars that a marketing agency would charge for you to create this type of content.

Luke Lutrell:

And so focusing in on the business owner or a department that wants to get the most out of their digital signs and wants to do it the right way, they really need an easier solution and a more affordable solution, and an amazing solution that’s going to turn their display into a revenue generating machine. And so when we created Project Content, we started with just custom services where we have a team of account managers who work with clients to take their assets that they use and print material or web material, or for television advertisements, whatever it might be. We take those assets and we professionally turn them into the right content for these digital displays.

Luke Lutrell:

That’s where we started. But then we knew that not everybody was interested in that dollar point or that price point from a package perspective. And they might not also use it as much. So, that’s where we came up with Presto. And so what we’ve got now is a variety of collections that have multiple templates that are professionally designed by our staff and are editable for a consumer or for a business. And so for example, we can open up one of these templates and we can preview it. This template right here on its own can work and you can download it as is. But wouldn’t you like to edit it to meet your message?

Luke Lutrell:

And so an example of it is, we have multiple locations in the Metro area. And so that’d be the only way you can screw it up is if you spell it wrong. So you’re going to come in, you’re going to change our message and our colors. And then when you preview this display and you get ready to put it on your digital display, it’s going to have your words and your message with our professional design and our professional templates. And so that’s Presto and that’s an automated service that’s part of our packaging and our library of templates.

Luke Lutrell:

And so whether you’re looking for a more customized approach that meets your messaging and your branding, we can serve you there. And if you’re looking for a more template based approach to where you want to just take previous templates that we’ve made and just edit certain components of them, that service is there for you, as well.

Luke Lutrell:

This right here is a real common bank one that people or people like to use. And the reason why, they can come in here and they can just change this to if you’re looking to sell mortgage rates, you can put a 15 year mortgage and 3.3% APR, that’s a pretty good rate. And so now this is ready to go, and it doesn’t matter if my signs a rectangle or if it’s square. Our content’s going to auto respond to whatever your pixel matrix is. And you can be guaranteed that it’s going to look right on your display every time. And that is going to catch the attention and meet all of the objectives and the comments I’ve made earlier.

Bob Norman:

Well, I really wish people knew how difficult it was for you to create this beautiful, simple solution. This is a beautiful tool, obviously. And it’s always been a problem in our industry, just for background for viewers, it’s always been a program problem in our industry to have a custom content solution that you could customize like this, and also customized to the size of the display. That was a big hiccup for a long time for a lot of people because the sizes of LED signs. Obviously aren’t all the same. So you need a special graphic for each individual one.

Luke Lutrell:

It’s also important to note that maybe you have three signs in your business and not only are they different manufacturers, but they’re also different pixel matrix and aspect ratios. And so having one platform where you can come to create the same ad and export it three different ways to be able to load on three different software packages with three different sign manufacturers creates a unique tool that you can’t find anywhere else in the industry.

Bob Norman:

Man, that’s really nice. Thanks for showing me that. This is a brand new tool, everybody. So this is the first time I’ve actually looked into it in depth, that new tool. I did see what was going on in the background for a while there. So that’s pretty cool to see it come out into fruition, ready for consumption, just as a background on that Presto product and specific. I really think that’s going to be an important one for our churches, smaller businesses, people that don’t have a big monthly budget for marketing, but need the service. They’re out there and they’re going to benefit from that for sure.

Luke Lutrell:

And the software is designed to be more intuitive and doesn’t require a lot of training, a lot of businesses, churches and schools, people go to sleep and then they won’t touch the sign for another 30 or 60 days. And so when you come back after that long of a gap, it’s easy to forget things and to know how things work. And so you might spend an hour creating the same exact ad and it’s not going to look nearly as good. And so if you had a service that can cut down your time from 60 minutes to 10, and you’re going to get a professionally designed piece of content that meets your message and that you can do on your own online, it’s a great valuable tool. And we do think that we’ve got it priced affordably for small businesses in mind, because that is who is driving this technology across the entire country is small business. We love to support them and give them tools to help them do what they do best.

Bob Norman:

Of course, yeah. Well, I think everyone’s going to find this really, really helpful. Any other final thoughts that you have for our folks that are kind of considering a new sign maybe, and maybe they’re in the early stages. This all sounds super difficult. It can be off budding, but we’re here to help. But any ideas for those folks?

 

Final thoughts for our folks that are considering a new sign?

Luke Lutrell:

I just say digital signs in general, there is a strong case for digital signs in almost every part of our life. And the technology is not going anywhere. It’s only going to become more and more a part of our society. And so whether this is your first digital sign or you’re purchasing a replacement from the one that you bought in 2010, the technology changes. And it is a purchase that requires some thought. And that if you put the right thought in and you pair your decision with somebody who’s knowledgeable like you Bob and Guthman signs, that you can make the right choice and you can see a very successful outcome for this. And you can be really excited and happy about the purchase that you made. So I applaud you Bob for helping your customers out and giving them as much information as they can. I’m glad to help you and people can reach out to me on LinkedIn or through you or through our website. We’re absolutely willing to help. We love it. And we want people to get the most out of this technology.

Bob Norman:

Take advantage of it, people. Thanks, Luke. I really appreciate your time. Everybody, if you have questions, put them in the comments wherever you saw this video. Ask a question, we’re watching, we’re there. We’re not just faces on a camera or on a screen rather, but yeah. Reach out to us. We’re here to help, even if it’s just a question we’re not going to take advantage of your time. Thanks guys. And thanks Luke. Have a good day.

Luke Lutrell:

Thanks, be well.

At their essence, outdoor LED signs are simply signs that include a display, or “message center” made up of light emitting diodes (LEDs) to form text, graphics, or animations as a marketing tool. Although it may seem like a no-brainer, to answer the question “What is an outdoor programmable LED sign?” in detail, but it is not so simple. A general understanding of the history, technology, and variables in the outdoor LED sign industry are necessary to be able to understand the whole answer to this question. Armed with this knowledge you can find yourself in the driver’s seat if you are seeking to plan a sign project of your own. The following points are intended to describe in detail each of the most important variables to consider when defining what your outdoor programmable LED sign should, or could have depending on your specific needs and preferences.

#1: The History of LED Signs:

Light emitting diodes have been around for a very long time. A Russian scientist named Oleg Losev reported the first discovery and creation of light emitting diode technology in 1927. However, there was no significant application of the technology for decades until in 1961 James R. Baird and Gary Pittman of Texas Instruments in Texas were able to demonstrate that LED technology could be made into a commercial product. In 1963, Texas Instruments announced the commercial LED product, but the light emitted was not readily visible. During this same time period, General Electric was running its own experiments resulting in the announcement of the first LED capable of producing a visible light spectrum in the December of 1962 issue of Applied Physics. By 1972 General Electric improved the brightness of their LED tenfold.

Cost:

In the 1960s a single LED diode capable of emitting visible light cost $200 per unit. These diodes were only used in medical equipment and other high technology devices requiring little to no heat output with reliable light emission. By the 1970s LEDs were used in calculators, radios, TVs and other appliances thanks to Hewlett Packard’s work in making the technology more affordable and practical for commercial uses.

The First LED display:

The work at Hewlett Packard that made LEDs more practical for commercial applications was headed by Mohamed M. Atalla in collaboration with Monsanto to produce the first programmable LED display at HP. It was considered a revolution in technology at the time as the world’s first intelligent display. Atalla’s methods from this time period are still used in LED production systems to this day. The diodes in these devices were still quite dim, and red was the only color until a bright blue was obtained through increased innovation in the chemistry of semiconductor technology as it pertains to light production. Diodes were covered by a colored lens to produce a specific unchanging color. Today, LEDs are produced in Red, Green, Blue, or all three in one diode in the case of SMDs or Surface Mount Diodes which are used in today’s outdoor LED signs with definitions of 10mm or lower. This is required in order to fit the diodes closer together and thus create a higher definition image.

#2: The Main Components of Outdoor LED Signs

All outdoor programmable LED signs have the same basic components at their core. Other features, components, and the like can be added. The additional components and/or features can often be used to cloud one’s understanding of an LED sign’s value. So, it is a great idea to understand the basics that will allow you to ask the hard questions.

The Diode:

All outdoor LED signs have diodes. But not all diodes are made the same. An important quality indicator of a diode is the brightness level rating. As diodes are produced they are dropped into “bins” to sort them by their brightness quality. This is the best way to tell diode quality, as long as the same amount of electricity is provided to the diodes being tested. The problem in today’s outdoor LED sign industry is that many manufacturers use cheaper diodes with lower brightness ratings to save money, which is fine in and of itself. However, these companies then configure the power supplies in their signs to push extra electricity to the diodes making them brighter for the short term. The problem with this method is that it forces the diodes to degrade much quicker than they would have under normal electrical conditions. So, if you have a sign that is claiming 10,000 NIT brightness, you may want to dig deeper. Diode manufacturers producing 10,000 NIT diodes are proud of their product and the manufacturers that spend the premium price to use these diodes are equally proud and willing to disclose where their diodes are coming from. Some examples are Nichia, Cree, Osram, Lumileds and others.

The Cabinet:

Programmable outdoor LED signs are always going to need to mount to some sort of support structure that houses the internal components and provide a safe system for the LED modules to mount to. Low quality cabinets are made from steel and allow for water to leak in. Steel rusts, so it is inevitable that water infiltration will be a problem for these signs. Most moderate to high quality manufacturers are using aluminum cabinets to avoid problems related to oxidation. These cabinets should be painted with sign grade paints like Matthes PAint, or Akzo Nobel paints. Some cabinets are powder coated as well.

Power Supplies:

Power supplies accompany just about every electrical appliance or device in operation today. The purpose of a power supply at its essence is to receive power from the raw source circuit and condition that current to a specific configuration to serve the purposes of the destination where the power is actually sent from the power supply itself. Outdoor LED signs have many types of power supplies, but they should all be judged by their ability to deter the two most common enemies of LED signs; heat and humidity. Overheating and water infiltration can cause degradation and failure in electronic components. IP Ratings are often used to measure the ability of a component to suppress or prohibit water infiltration. Look for verified IP67 or IP68 ratings. Independent lab certifications like UL, MET, or ETL among others are useful to verify if a component is going to withstand the heat it will encounter outside in the elements. (see: https://guthmansigns.com/blog/ul-vs-etl-vs-met-listing/)

Wiring:

Of course, electrical components in an outdoor LED sign will need to be connected in some way, and these methods are extremely important to consider and understand. Lower cost options include ribbon cables of varying sizes and specifications. Ribbon cables have many points of contact per cable (over 30 in some cases) creating increased probability of failure. Basically, the rule is that the more points of contact there are, the higher the probability that a failure will occur. Many factories of medium to high quality use more modern connectors with anchoring systems that keep cables from wiggling loose.

Cooling Technology:

Since heat is such a detriment to the longevity of LED signs, it is important to understand the ways manufacturers try to cool their displays. Traditionally, cooling fans have been employed. With these designs, fans are mounted inside the sign cabinets to pull air from one side of the sign and push air out the opposite side, to keep cool air circulating over the internal components. These systems work well, as long as there is enough space between the cabinets so hot air isn’t continually re-circulated back inside the same cabinet.

Another method is the heat sink. These methods are denominated as passive cooling systems since they don’t have any moving parts. They are simply metal ridges protruding from where heat is generated in order to allow heat to dissipate naturally. Again, space is extremely important to allow these signs to stay cool and last their full life expectancy.

Potting/Conformal Coating:

LED sign modules are made by mounting diodes to circuit boards and mounting these to varying styles of plastic squares or rectangles that, when placed together and connected to one another, can operate as a full display. The modules are where water infiltration is most dangerous because of the fragile connections that are included on circuit boards and diodes. Lesser quality signs will have no coating at all and the circuit boards often fail quickly for this reason. Medium to high quality signs will have conformal coating (a spray on silicone gel) or potting (poured on silicone) to completely seal the components from water infiltration. Potting is generally much better than conformal coating due to the thickness and robust adhesion it allows for.

#3: Diode Color:

Another important quality indicator of an outdoor LED sign is color. Each diode, whether Red, Green, or Blue, has its own quality and brightness rating. Red diodes are generally the least expensive, and Blue is the most expensive for most circumstances, so a low quality sign manufacturer will often use high quality Red diodes or Green diodes perhaps, but will skimp on the Blue diodes. The result is visible to the passer-by if you look close enough. In specific, pay attention to the whites in the LED display image. If the “white” areas look pink or green in hue, you can be sure the sign is being pushed or “over-driven” with electricity and the other diodes have degraded faster.

#4: Software

In the LED sign industry, control software packages can vary widely. It is an area where many consumers do not pay much attention, and often regret that dearly later on. Some LED signs include very simple software that requires a dedicated laptop supplied by the manufacturer and the sign cannot be controlled otherwise. Others employ software packages that must be downloaded to a local computer tied to the outdoor LED sign by wireless antennas on site. Still other software packages are cloud based, allowing the sign to be controlled from anywhere in the world with an internet connection, including via smart phones, for example. It is essential to understand exactly how you will interact with the sign, thus requesting a demo of the sign software prior to purchase is advisable. Be sure to note whether or not a standard content package is made available in the software, or if custom content is available for order through the software. Note exactly how you will need to manipulate images or animations etc to upload them to the sign as these processes can vary widely in complexity.

#5: Communication

Any LED sign will need to connect to a computer to receive the playlist you want shown on the sign. This communication can happen in a variety of ways. The most modern, seamless, and reliable method of communication is via cellular modem. Many factories now offer cellular modems with data plans included so that once the sign is installed, it connects immediately, allowing users to program their outdoor LED signs immediately. Other solutions employ short range wireless antennas with one antenna installed on the sign itself and its pair installed to the building on site. The antenna mounted to the building then needs to be connected via ethernet cable to the router inside the building for this method to work correctly. This requires a direct line of sight and has a distance limitation of anywhere from 300-1,500 feet depending on the provider. Finally, LED signs can be connected with hard wire cat ⅚ cable (the same as your ethernet cable connected to your router in your home or business). Ask yourself which would be best for your circumstance, but if you can manage the $1,200-$1,500 cost increase to add cellular modem, it is often well worth it.

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